[Hiring] Associate Director, Client Services @Silverback Strategies

Role Description

We are hiring an Associate Director of Client Services. This is an opportunity to make a big impact at a smaller agency. Our new Associate Director will serve as the strategic lead and trusted advisor for a portfolio of some of Silverback's most important client relationships. You'll own client health from end to end:

• Understanding each client's business
• Connecting marketing performance to real business outcomes
• Spotting risk before it turns into churn
• Finding the next opportunity to grow the partnership

This isn't a hands-on-keys role. You won't be building campaigns in Google Ads or Meta, but you'll need to understand what those platforms are telling you, and what they're not. You'll work alongside our Paid Media, SEO, Measurement, and Creative teams to turn performance data into a clear story for clients, and you'll partner with delivery teams to ensure every account is both successful for the client and healthy for Silverback.

This role is ideal for a seasoned client services leader who thrives on big-picture thinking, loves a good puzzle, and wants a real seat at the table.

What You'll Do

• Client Strategy: Understand each client's business and marketing performance through data analysis, and develop cross-functional marketing strategies that ladder up to their business goals.
• Performance Analysis: Analyze paid media performance across your portfolio by triangulating data from Google Ads, Meta Ads, Google Analytics, and client CRMs.
• Client Care: Build healthy, long-lasting client relationships through active listening and follow-through.
• Client Retention & Growth: Own retention and revenue growth for your portfolio.
• Delivery Margin Management: Partner with delivery teams to build 3-month rolling plans that balance client performance goals with margin targets.
• Process Improvement: Regularly surface opportunities to improve how we work.
• Client Innovation: Stay on top of changes in the marketing industry and help clients navigate and capitalize on that change.
• Thought Leadership: Contribute a weekly news insight and point of view to keep our team and clients ahead of the curve.

What We're Looking For

• Years of Experience: 7+ years of client services, account management, or client strategy experience, with at least 4 years at a digital or performance marketing agency.
• Paid Media Fluency: Comfortable with the metrics Google Ads, Meta Ads, Google Analytics, and CRMs report out.
• Deductive Reasoning: Connect the dots across data sources, client conversations, and team input to get to the root cause.
• Communication: Sharp, clear, and confident verbal and written communication.
• Self-Awareness: Know your strengths, own your blind spots, and actively seek feedback.
• Big-Picture Thinking: See how a single campaign ties to a client's revenue.
• Intellectual Curiosity: Ask "why" until you get to something useful.
• Comfort with Ambiguity: Make sound calls with incomplete information.
• Resilience: Stay steady, solutions-focused, and ready for the next challenge.

Benefits

• Unlimited PTO
• Comprehensive health, dental, and vision plans
• Virtual Team Events and a fun, casual, inclusive company culture
• Company-paid ClassPass membership
• 12 weeks of Paid Parental Leave
• Summer Fridays
• 401(k) with Employer Match

Work Environment

We're a fully remote agency with employees working across the continental United States. At Silverback, you'll be part of a remote work culture that emphasizes smooth, productive online communication. We pride ourselves on being an extremely tight-knit team, boasting an unparalleled culture of collaboration, empathy, and a truly "work hard, play hard" mentality.