[Hiring] Associate Director, Infrastructure & Operations Solution Delivery Partner @Otsuka Pharmaceutical Co., Ltd.

Role Description

The Infrastructure and Operations Solution Delivery Partner is a leadership role responsible for building and running the horizontal delivery and service management engine of the I&O function. The role will partner with IT Business Partners, Platform and Service Leads, EPMO, Finance, Enterprise Architecture, Information Security, Testing and Validation, and business-aligned Solution Delivery Partners to convert enterprise demand into prioritized, working infrastructure, enabling capabilities and workplace services.

Core Responsibilities

• Platform Lifecycle Management
  • Coordinate end-to-end delivery activities for assigned platforms and services in partnership with Platform and Service Leads.
  • Support adoption of Lean-Agile, SDLC, and delivery management practices across Infrastructure & Operations teams.
  • Establish disciplined capacity vs demand and dependency management practices.
  • Ensure IT Service Introduction, Release Management, and Change-and-Adoption discipline for new and materially changed platform and service capabilities.
  • Coordinate with Platform and Service Leads to ensure alignment of roadmap dependencies and delivery timelines.
  • Coordinate cross-functional teams and stakeholders to support successful delivery outcomes.
  • Prepare and communicate delivery status, risks, dependencies, and recommendations to senior leadership.
  • Partner with Information Security, Testing and Validation, Quality, and Compliance to ensure infrastructure and workplace capabilities meet applicable requirements.
• Horizontal Delivery Across I&O Platforms and Services
  • Serve as a primary point of contact for IT Business Partners and other stakeholders.
  • Coordinate delivery across Hybrid Cloud Services, Digital Workplace, and Enterprise Service Management platforms.
  • Ensure cross-platform initiatives are planned and executed as integrated services.
  • Coordinate delivery across globally distributed teams and a mix of employees, contractors, and vendors.
• Demand Management & Portfolio Planning
  • Establish, improve, and run the demand management process for I&O.
  • Ensure demand visibility and clear prioritization.
  • Facilitate quarterly roadmap planning across platforms.
  • Partner with various teams to translate roadmaps into practical project and delivery plans.
  • Drive work estimation, project scoping, capacity and resource planning, and prioritization.

Qualifications

• 7-10 years of progressive IT experience, with 3-5 years leading infrastructure, operations, service management, or technology delivery initiatives.
• Broad experience delivering and operating enterprise infrastructure and end-user technology services.
• Track record working in a highly regulated environment with a disciplined ITIL-based service design and delivery approach.
• Strong track record delivering initiatives using Lean-Agile, SDLC, Scrum, Kanban, or SAFe practices.
• Demonstrated experience in quarterly planning, platform roadmap development, and delivery planning.
• Hands-on experience with IT Service Design, Service Introduction, and operational readiness.
• Demonstrated success in demand management, work estimation, project scoping, and prioritization.
• Project and program budget planning and management experience.
• Excellent communication and influencing skills.
• Experience leading cross-functional initiatives and managing stakeholder relationships.
• Strong analytical and systematic problem-solving abilities.
• Experience in regulated or GxP environments preferred.

Requirements

• Customer-Focused: Anticipates user needs and delivers practical, value-driven solutions.
• Accountable: Own delivery planning and execution for a designated infrastructure domain or service portfolio.
• Innovative: Challenges the status quo and champions new ideas.
• Collaborative: Builds strong partnerships across disciplines and cultures.
• Ethical: Demonstrates integrity and aligns with corporate values.
• Resilient: Adapts quickly to new challenges and shifting priorities.
• Provides guidance, coaching, and training to colleagues.
• Matrix Leadership: Ability to lead through influence across teams.
• Experience working with globally distributed business and IT teams.
• Up to 15-20% travel is required, based upon business needs.

Educational Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (required).
• Master's degree in Computer Science, Information Systems, Engineering, Business Administration (MBA with a technology focus), or a related discipline (preferred).

Certifications

• ITIL 4
• PMP (Project Management Professional) – PMI
• Certified ScrumMaster (CSM), SAFe Agilist, SAFe Release Train Engineer (RTE), PO/PM, Lean Portfolio Management, or SAFe Practice Consultant (SPC)
• Cloud and infrastructure certifications such as AWS Solutions Architect, Microsoft Azure Solutions Architect, Google Professional Cloud Architect, Cisco, VMware, or equivalent.
• ServiceNow, IT asset/configuration management, enterprise architecture, or product management certifications (advantageous).
• Vendor-specific certifications relevant to cloud, workplace, service management, automation, observability, network, or infrastructure platforms.

Competencies

• Accountability for Results: Stay focused on key strategic objectives.
• Strategic Thinking & Problem Solving: Make decisions considering long-term impact.
• Patient & Customer Centricity: Focus on the needs of customers and stakeholders.
• Impactful Communication: Communicate with logic, clarity, and respect.
• Respectful Collaboration: Seek and value others’ perspectives.
• Empowered Development: Play an active role in professional development.

Benefits

• Comprehensive medical, dental, vision, and prescription drug coverage.
• Company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance.
• Tuition reimbursement and student loan assistance.
• A generous 401(k) match.
• Flexible time off, paid holidays, and paid leave programs.
• Other company provided benefits.

Application Deadline

This will be posted for a minimum of 5 business days.