[Hiring] Associate Director, US Oncology, Treatment Site Operations Coordinator Lead @MSD

Role Description

The U.S. Oncology business within our company is a growing and dynamic organization committed to advancing innovative therapies for patients with cancer. We have an exciting opportunity to join our dynamic commercial team as we prepare for the potential U.S. launch of an mRNA-based individualized neoantigen therapy for early-stage melanoma, being developed through an alliance partnership. This novel product has the potential to redefine personalized cancer treatment and requires a highly coordinated operating model to support seamless therapy delivery across a complex treatment ecosystem.

Reporting to the Director, Individualized Therapy Operations, the Associate Director, Treatment Site Operations Coordinator (TSOC) Lead is responsible for leading the centralized operational coordination capability that supports execution of the Intismeran treatment journey.

This leader will build, develop, and oversee a team of Treatment Site Operations Coordinators (TSOCs) responsible for:

• Coordinating patient cases
• Managing operational workflows
• Facilitating communication across stakeholders
• Ensuring timely progression of patients through key treatment journey milestones

The role serves as the primary operational bridge between Treatment Site Leads (TSLs), treatment sites, alliance stakeholders, manufacturers, sequencing providers, pathology laboratories, distributors, patient support programs, and internal teams.

The TSOC team functions as the centralized coordination hub for the treatment journey, providing operational visibility, issue resolution, stakeholder communication, and case-level support to ensure patients successfully progress through each stage of the individualized therapy process. This role is accountable for establishing consistent operational standards, escalation pathways, and ways of working that enable seamless coordination across the treatment ecosystem.

Qualifications

• Bachelor's degree or equivalent (BA/BS)
• MBA or equivalent preferred

Requirements

• Minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare industry, including experience supporting treatment operations, patient operations, customer operations, treatment site operations, commercial operations, or other cross-functional operational functions.
• Experience leading customer-facing operations, patient services, hub services, or customer support organizations, with a strong understanding of customer experience and operational issue resolution.
• Demonstrated experience coordinating activities across multiple internal teams and external stakeholders in a highly matrixed environment.
• Proven ability to manage operational escalations, resolve complex issues, and drive alignment across different stakeholder groups.
• Strong operational execution, organizational, and project management skills, with the ability to manage multiple priorities simultaneously.
• Experience establishing operational processes, workflows, service standards, and performance expectations that support consistent execution and customer experience.
• Exceptional communication and stakeholder management skills, with the ability to effectively communicate across field teams, treatment sites, alliance stakeholders, vendors, and leadership teams.
• Experience leading and developing high-performing teams while fostering a culture of accountability, collaboration, customer focus, and operational excellence.

Benefits

• Medical, dental, vision healthcare and other insurance benefits (for employee and family)
• Retirement benefits, including 401(k)
• Paid holidays, vacation, and compassionate and sick days