[Hiring] Associate Director CX IC Global Data Strategy Lead @Jazz Pharmaceuticals

Role Description

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Associate Director, Commercial Global Data Strategy leads the definition and execution of commercial data strategy, including data sourcing, vendor management, and data inventory management within the Data Enablement & Platforms team. Reporting to the Senior Director of Data Enablement & Platforms, this role evaluates emerging data trends, drives data acquisition strategy and onboarding, and ensures strong vendor performance through contract and SLA oversight. The role also oversees commercial data inventory and partners with enterprise data teams to align on governance, standards, and scalable data asset utilization to power analytics, orchestration and AI-driven customer experiences.

Qualifications

• Bachelor’s degree in business, healthcare, technology, or related field.
• 8+ years of experience in commercial data strategy or data sourcing within a pharmaceutical organization.
• Demonstrated experience with external data sourcing and vendor management, including contract negotiation, SLA oversight, and performance optimization of third-party data vendors.
• Strong understanding of commercial data domains (e.g., HCP/HCO, patient, payer) and how they support business needs in pharma.
• Experience with data cataloging or data inventory tools.

Requirements

• Strong understanding of the Data Enablement & Platforms team and how team solutions support global needs and priorities.
• Ability to translate strategy into actionable plans, guide team execution, and make informed tradeoffs based on performance, risk, and business impact.
• Familiarity with master data management platforms, data governance tools, and commercial data architectures.
• Experience with external commercial data sourcing, including structuring high-quality vendor agreements with defined SLAs, control frameworks, and data validation checks.
• Strong governance and translation skills to enable a trusted data foundation supporting analytics, omnichannel, and Commercial AI priorities.
• Digital-first Mindset — Ability to look for opportunities to streamline and improve the customer experience and Jazz performance through digital tools, data and automation to create better, faster and more scalable outcomes.
• Global Mindset - Ability to look beyond team boundaries and make choices that advance the broader business, balancing local needs with global-level impact even when it may have personal implications.
• Problem Solving - Ability to break down complexity, identify root causes, and experiment with solutions using an adaptive, learning-oriented approach.
• Adoption — Ability to quickly embrace new tools, new WoW, and behaviors applying with confidence and practical improvement.
• Continuous Improvement — Ability to regularly improve processes/capabilities through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo.

Benefits

• Medical, dental and vision insurance.
• 401k retirement savings plan.
• Flexible paid vacation.
• Discretionary annual cash bonus or incentive compensation (depending on the role).
• Discretionary equity grants in accordance with Jazz’s Long Term Equity Incentive Plan.

Company Description

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide.