[Hiring] Associate Consultant Implementation @LifeWorks

Role Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

The Defined Benefit Implementation Team at TELUS Health is a dynamic group of nearly 300 skilled and motivated professionals, working together to deliver the most competitive integrated systems solutions available. We design, implement, and support a comprehensive Defined Benefit pension administration solution for private and public sector clients.

If you are looking for a rewarding opportunity to make a positive impact on our clients and their pension plan members, this is the perfect role for you!

What you'll do

• Participate in Defined Benefit implementation and service enhancement projects, configuring Morneau Shepell's proprietary software to meet client requirements.
• Manage problem resolution by analyzing issues, identifying root causes, and communicating clear explanations and resolution paths to clients and team members.
• Provide maintenance and ongoing support services to existing clients and benefits administrative teams, ensuring timely responses and high-quality outcomes.
• Perform analysis of business requirements and produce configuration designs that align with client needs and system capabilities.
• Collaborate with senior team members, business analysts, developers, and project managers to deliver integrated solutions in an Agile environment.
• Prepare project estimates, schedules, and deliverable expectations that are realistic and achievable.
• Review technical documentation and system logs to troubleshoot issues and debug processing errors.
• Attend internal training sessions to build knowledge of industry topics, trends, and evolving Morneau Shepell system capabilities.
• Promote teamwork and collegiality while upholding TELUS and Morneau Shepell corporate values and service excellence standards.
• Support special projects and ad-hoc tasks as assigned by the implementation team.

Qualifications

• Bachelor's degree in computer science, information technology, business analysis, administration, actuarial mathematics, or a related field.
• Minimum 5 years of experience in IT, system configuration, implementation, or related areas such as pension plan management, workflow management systems or administrative process automation.
• Experience with configuration tools and object-oriented programming concepts.
• Strong problem-solving, communication, and organizational skills.
• Excellent technical experience with ASP, ASP.NET, HTML, JavaScript, SQL and MS SQL Server.
• Health and Welfare Benefits and/or Payroll experience is strongly preferred.
• Ability to manage multiple assignments, prioritize effectively, and work independently.
• Demonstrated reliability, flexibility, and adaptability in a collaborative team environment.

Requirements

• Experience with pension administration software systems.

Salary Range

$70,000 - $85,000 CAD Annual. Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

Benefits

• 100% work from home arrangement with travel requirements for essential meetings.
• Long-term, enterprise-level project engagement with extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance).
• Rich mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry.
• Comprehensive customizable benefits package to suit your unique needs and lifestyle.
• Paid vacation days & well-being days as well as a well-being expense account to help maintain a better work/life balance.
• Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan.
• Generous mental health support account to cover the cost of therapy/counseling sessions.