[Hiring] Associate Congress Manager @Direct Travel

Role Description

The Associate Congress Manager is responsible for managing healthcare Congress programs for major global clients and other small-format meetings as needed. This role blends strategic oversight, operational execution, and participant-focused expertise into a single operational point of contact for our clients and participants. The ideal candidate will have healthcare meeting experience with strong knowledge of compliance, and the agility to simultaneously manage multiple smaller-scale meetings through a refined and focused service model.

• Client Management
• Program Planning
• Participant Experience

• Serve as main operational client contact; anticipate needs, build trust, and deliver exceptional experiences while professionally representing Creative Group’s core values.
• Owns the overall program operations which includes logistics planning, supplier management, financial management, compliance, and overall execution.
• Lead program communications and registration process - registration data management, registration specific financials, and reporting.

Qualifications

• Bachelor’s Degree in Business, Hospitality, Event Planning, or a combination of education and work experience in event planning required.
• Minimum 3-4 years in event/program/project management, preferably in pharma/healthcare meetings and events.
• Experience managing smaller-scale meetings in addition to larger or specialized programs.
• Proficiency in Microsoft Office Suite, Teams, SharePoint, OneDrive, Zoom.
• Proficiency in Cvent.
• CMP, HMCC, or PMP certification is a plus.
• Ability to travel to other countries and meet entry requirements.

Requirements

• Must be able to behave in a manner that reflects our organization’s vision and values.
• Must possess excellent interpersonal skills to be able to provide superior customer service and client consultation.
• Must possess excellent organizational and project management skills, ability to prioritize, detail orientation, and the ability to manage multiple customers and projects simultaneously with strict timelines/deadlines.
• Must possess strong verbal and written communication skills.
• Must possess proven leadership skills to lead a team and mentor others.
• Must be able to actively listen and present information effectively.
• Must possess self-awareness to understand their own strengths and weaknesses.
• Must be professional in behavior with clients, suppliers, and team.
• Must be a creative thinker with the ability to gather and analyze information and skillfully conceptualize solutions.
• Must model a positive, solution-based approach and be flexible and open to change.
• Must be able to work autonomously, while thriving in a team.

Benefits

• Ability and willingness to work extended workdays and possible weekends.
• Accessible during acceptable working hours identified per project/program.
• Frequent use of a computer and other office equipment.
• Ability to lift 20 lbs.
• Frequent sitting, standing, and walking.
• Ability to adhere to hybrid office policy.

Company Description

Creative Group is a global event experience agency that combines strategy, data, insights and creativity to design and deliver immersive events and campaigns that inspire, reward, and connect people and brands.

• Experience Strategy: aligning event goals with brand and audience needs.
• Creative & Design: storytelling, content, visual, environmental, and digital design.
• Production & Logistics: end-to-end execution of live, virtual and hybrid events.
• Audience Engagement: personalization, interactivity, and community-building.
• Data & Insights: personalization, measuring outcomes, optimizing experiences, and proving impact/ROI.

Our Vision: Reimagining how the world connects.

Our Mission: Uniting people and brands with creative heart.

• Be the Spark [Innovation]: I take the initiative to find solutions and approach every challenge with curiosity, creativity, courage and a passion for excellence.
• Own Your Impact [Integrity & Accountability]: I am accountable. I choose the hard right instead of the easy wrong and challenge myself to be better every day.
• Lift as You Climb [Collaboration & Kindness]: I actively contribute to an environment where everyone feels equal, supported, and empowered to thrive.
• Deliver with Purpose [Customer-Centricity & Sustainability]: I commit to our customers' success, anticipating their needs and delivering solutions that empower them to thrive.

The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this job. This is not an exhaustive list of all the duties and responsibilities associated with the role. As with all positions, the responsibilities and duties of this position may change.

Creative Group is an Equal Opportunity Employer committed to a diverse workforce and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, national origin, age, sexual orientation, marital or civil partnership status, pregnancy, disability, Veteran, or genetics.