[Hiring] Assistant Vice President Marine Claims @The Hanover Insurance Group

Role Description

The Assistant Vice President, Marine Claims provides strategic leadership and operational oversight for the Marine lines of business. This role is responsible for driving operational excellence, customer experience, financial performance, talent development, and continuous improvement initiatives while ensuring effective and compliant claims operations.

• Lead the performance, execution, and strategic direction of assigned claims functions within the Service Segment.
• Foster strategic relationships with business leadership, agents, and other key stakeholders through proactive engagement, relationship management, and regular communications.
• Establish and monitor key performance indicators related to quality, customer experience, productivity, financial results, and employee engagement.
• Monitor performance and ensure customer-focused outcomes through file reviews, quality audits, customer service metrics, and financial analysis.
• Oversee claim handling practices and ensure compliance with regulatory requirements, company policies, and industry standards.
• Lead modernization, transformation, and process improvement efforts to enhance efficiency, quality, and scalability.

Qualifications

• Bachelor’s degree in business, Insurance, Risk Management, or a related field.
• 10+ years of marine claims experience, including progressive leadership.
• Strong knowledge of claims operations, regulatory requirements, and industry practices.
• Demonstrated success leading operational improvement and organizational change initiatives.
• Strong analytical, problem-solving, communication, and relationship-building skills.

Requirements

• Ability to use a personal computer and standard office equipment.
• Ability to sit and/or stand for extended periods.
• Ability to travel as business needs require.
• Ability to work on-site as needed.
• Ability to work in a fast-paced, changing environment and occasionally beyond standard business hours.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401K with a company match.
• Tuition reimbursement.
• PTO.
• Company paid holidays.
• Flexible work arrangements.
• Cultural Awareness Day in support of IDE.
• On-site medical/wellness center (Worcester only).