[Hiring] Assistant Manager, Preventative Health & Wellness @The Recording Academy

Role Description

The Assistant Manager will play an integral role in supporting and executing MusiCares’ Preventive Health & Wellness program delivery. Guided by the Managing Director, you will support the growth and sustainability of comprehensive preventive care services addressing the needs of music pros across physical health, mental health and financial health. You will also be responsible for operational, client-focused and administrative team support.

• Support the Managing Director to refine and expand MusiCares’ comprehensive suite of preventive care services based on data-driven needs.
• Provide key support to ensure high-quality operations including provider engagement, efficient and timely connection with clients and fiscally responsible clinic management.
• Coordinate ongoing communications between providers and the Preventive Health & Wellness team.
• Monitor registrations, participation and provider feedback to support continuous improvement.
• Leverage knowledge of the intersection of physical, financial and mental health to inform the development of a preventive care package that is adaptable based on the unique needs of the music industry.
• Collaborate with the Networked Care team to ensure providers offer relevant and topical services based on Wellness in Music data and clinic/program feedback.
• Develop and maintain systems for effective and sustainable referral pathways.
• Support the Managing Director with development of pre-qualified systems and ongoing evaluations of the client engagement process.
• Cross-collaborate across Health & Human Service teams, supporting development of referral pathways that improve client access to customized care services.
• Collaborate with care teams to ensure effectiveness of internal referrals in addition to cross-departmental work with Marketing and Development teams.
• Serve as a liaison with Recording Academy staff and across affiliates to help promote services and devise protocol to educate broader industry partners about comprehensive preventive care packages.
• Evaluate efficacy and ROI of services.
• Create systems to track client feedback that aligns with organizational procedures and data collection methods.
• Support program effectiveness through data and reporting and contribute to overall Health & Human Services team collaboration.
• Support compiling, reviewing and reporting of team/program data for the Board of Directors, grant writing, and internal and external partners.
• Develop strong knowledge of MusiCares’ data that drives programs and services.
• Assist with staffing and event coordination for on/off site events, including travel as needed.
• Participate in team meetings and professional development opportunities.
• Operational support, including administrative coordination to manage team workflows.
• Work across the Preventive Health & Wellness team through established processes.
• Strengthen program operations through effective coordination with providers.
• Contribute to continuous improvement by identifying opportunities to enhance program/team efficiency and effectiveness.
• Contribute to implementation of organizational strategic vision and plan.

Qualifications

• Bachelor’s Degree preferred.
• 3+ years of administrative experience, ideally with a non-profit organization with a similar programmatic focus.
• A passion for MusiCares’ mission and an interest to professionally grow in this area.
• Commitment to confidentiality and issues of privacy with the ability to maintain both.
• Strong computer skills, including Microsoft Office Suite, Mailchimp, Eventbrite, Airtable, and/or comparable creative suite software.
• Knowledge of database products and how to optimize data for reports and departmental analytics.
• Strong communication skills and high emotional intelligence with the ability to interact with a variety of different constituents with a strong client service approach.
• Ability to thrive in a collaborative and entrepreneurial business environment.
• Ability to maintain composure during high-stress, complex situations, particularly when assisting with client care.
• Ability to adapt well to change while remaining flexible and open minded.

Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.
• The employee will be required to lift and/or move up to 60 pounds.

Salary and Benefits

• The starting rate for this position is $31.60 to $34.38 per hour, benchmarked against industry standards.
• The actual offer extended will depend on the candidate's experience, qualifications, and the role's requirements.
• Positions working 20+ hours per week also receive our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more).