[Hiring] AroFlo & Administration Coordinator @Boomering Inc

Role Description

The AroFlo & Administration Coordinator will take primary responsibility for supporting and improving the business' use of AroFlo while also providing general administrative support. The role will help the team make better use of AroFlo by:

• Maintaining documents and workflows
• Creating clear user guides
• Supporting onsite employees
• Troubleshooting basic system issues
• Identifying opportunities to improve administrative processes

This role is ideal for someone with strong hands-on AroFlo experience who is curious about the platform, confident supporting users, and capable of turning business processes into practical, easy-to-use system workflows and documentation.

Qualifications

• Previous hands-on experience using AroFlo is essential.
• Experience administering, configuring or improving documents, forms and workflows within AroFlo.
• Strong understanding of AroFlo beyond basic day-to-day user functionality is highly desirable.
• Experience creating user guides, SOPs, process documentation or training materials.
• Strong administration and document management skills.
• Confident working with PDF and Word documents.
• Strong computer literacy with the ability to learn, explore and troubleshoot systems.
• Coding or other relevant technical experience is highly desirable but not essential.
• Good verbal and written English communication skills.
• Ability to explain technical processes clearly and patiently to employees.
• Comfortable providing phone-based support to employees working onsite.
• Strong attention to detail and organisational skills.
• Practical, proactive, curious and solutions-focused approach to work.
• College graduate, preferably in Business Administration, Information Technology, Office Administration or a related field.
• Comfortable working independently in a remote environment while maintaining consistent communication with the client.

Requirements

• Manage and maintain the business' AroFlo system, ensuring information, documents, forms and workflows are organised, accurate, accessible and up to date.
• Integrate existing PDF and Word documents into AroFlo.
• Upload, organise and maintain compliance documentation, risk management documents, test procedures and other operational records.
• Configure documents and forms within AroFlo so employees can easily access them, enter information, update details and complete required sign-offs.
• Maintain an organised and user-friendly document structure within AroFlo.
• Explore AroFlo functionality and identify opportunities for the business to make better use of the platform and its available features.
• Review and improve administrative processes and document workflows within AroFlo.
• Develop clear user guides, procedures and instructions to help employees effectively use AroFlo.
• Provide employees with guidance on accessing and completing documentation through AroFlo.
• Provide phone-based technical support to onsite employees when they require assistance with AroFlo or related documentation.
• Troubleshoot basic AroFlo, workflow and document-related issues.
• Identify opportunities to streamline processes and make AroFlo easier and more efficient for the wider team to use.
• Use coding or other technical skills, where applicable, to assist with system improvements or customisation.
• Provide general administrative support to the business as required.

Benefits

• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• Free pre-employment Medical Assessment (T&C apply)
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance
• Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays