[Hiring] Ariba Supplier Enablement Analyst @Johnson Controls

Role Description

The Ariba Supplier Enablement Analyst is responsible for executing supplier onboarding and enablement activities within the Ariba Network environment. This role supports ERP transformation initiatives and ensures suppliers successfully transact electronically, driving adoption, compliance, and operational performance.

The position requires a balance of supplier-facing engagement, cross-functional coordination, and system troubleshooting, with a strong focus on continuous improvement and data-driven performance. The role operates with a high degree of independence, managing supplier enablement activities end-to-end while proactively resolving issues and contributing to process improvements across the P2P organization.

This is a remote position; however, occasional communication with contacts in other countries may be required, including phone calls outside of standard local business hours.

Key Responsibilities

• Supplier Enablement & Adoption:
  • Manage end-to-end supplier onboarding, including supplier outreach, onboarding sessions, and system training.
  • Drive adoption of PO and electronic invoicing processes.
  • Track and actively manage supplier readiness, identifying risks and driving mitigation actions. Ensure alignment to program timelines.
• Operational Support & Issue Resolution:
  • Manage supplier enablement mailbox; triage and resolve inquiries.
  • Analyze and resolve complex issues related to PO submission, invoicing, and payments, driving cross-functional resolution with AP, IT, and Payment teams.
  • Drive resolution of recurring issues through root cause analysis (globally).
  • Investigate invoices in exception/reconciling status and drive resolution.
• ERP Transformation & Migration Support:
  • Act as a subject matter resource for Ariba enablement activities and provide guidance on best practices.
  • Support supplier onboarding activities tied to ERP migrations (e.g., SAP S/4HANA).
  • Participate in project meetings and execute assigned enablement tasks.
  • Align supplier onboarding timelines with ERP cutover schedules.
• Performance Monitoring & Reporting:
  • Track supplier enablement pipeline and onboarding progress.
  • Monitor KPIs including supplier activation, invoice success, and paid-on-time (POT) performance.
  • Maintain and validate Ariba dashboards and reporting accuracy.
• Governance & Process Improvement:
  • Maintain and monitor country-specific invoicing and tax requirements, including changes in regional regulations.
  • Identify trends and recommend process improvements.
  • Partner with internal stakeholders to enhance tools, workflows, and user experience.

Qualifications

• Demonstrated experience with SAP Ariba (Buying & Invoicing), including supplier enablement and transaction support within a P2P environment.
• Strong problem-solving and analytical skills.
• Proficiency in Excel and data analysis (large datasets, dashboards).
• Strong written and verbal communication skills, including supplier interaction (Teams, Outlook, OneNote, etc).

Preferred Qualifications

• Knowledge of Accounts Payable and payment processes.
• Experience supporting ERP transformations (e.g., SAP, S/4HANA).
• Familiarity with global invoicing compliance and tax requirements.
• Multilingual capability (English and Spanish preferred).

Competency Framework

• Supplier Engagement: Ability to guide suppliers through onboarding and adoption.
• Problem Solving: Investigates issues to root cause and drives resolution.
• Communication: Clear, professional, and effective (written and verbal).
• Collaboration: Drives alignment across cross-functional teams, including AP, IT, and Procurement.
• Decision Making & Ownership: Exercises sound judgment, works independently, and escalates appropriately.
• Ariba Network functionality and transaction flows.
• P2P process knowledge (PO → invoice → payment lifecycle).
• Data analysis and KPI tracking.
• ERP system integration awareness (SAP/S4).
• Ownership and accountability for assigned scope.
• Adaptability in a dynamic transformation environment.
• Continuous improvement mindset.
• Attention to detail and operational discipline.

Salary & Benefits

HIRING SALARY RANGE: $76,000-102,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package.