[Hiring] Area Support Manager @IN n OUT Autocentres

Role Description

An exciting and unique opportunity has arisen for 2x Area Support Managers for the North & South to join our national business. The Area Support Manager (ASM) is responsible for supporting 15 centres with operational running, standards, and compliance. Working closely with the Area General Manager, the ASM ensures consistent operational excellence, supports Centre Principals with day-to-day issues, and drives adherence to policies, procedures, and brand expectations. The ASM will support and coordinate any new centre development plans.

General Responsibilities

• Compliance
  • Consistently raise awareness of health and safety and contribute to the management of safe working practices.
  • Ensure First aid and Fire marshal compliance.
  • Be an ambassador of IN ‘n’ OUT Autocentres Ltd adhering to and explaining all relevant policies and procedures to new employees.
  • Ensure centres follow company processes, operational standards, and service delivery requirements.
  • Maintain full compliance with automotive industry standards and legal requirements.
  • Conduct regular site audits to ensure compliance and follow up on audit actions.
  • Ensure vehicle and equipment compliance, maintenance schedules, and safety procedures are up to date.
  • Ensure centres adhere to HR and company policies.
• Operational
  • Ensure necessary internal training for all employees in every job function.
  • Manage, develop and support Centre Principals with the introduction of new products and services.
  • Protect internal and external centre presentation, ensuring overall cleanliness and colleague brand representation.
  • Support Centre Managers with day-to-day operational challenges.
  • Ensure centres consistently deliver brand standards and a market-leading customer experience.
  • Support succession planning, recruitment, and retention activities.
  • Identify operational issues early and escalate or resolve as appropriate.
  • Support centres in resolving customer escalations when needed.
  • Assist HR with any necessary investigatory meetings/disciplinary hearings.
  • Manage facility actions, namely general property issues.

Qualifications

• Has relevant Area Support experience.
• Great people management skills in process implementation and training.
• Good verbal and written communication skills.
• Ability to motivate, organise and plan.
• Can work on their own initiative, with the ability to problem solve and manage time effectively.
• Has a strong desire to drive business improvement.
• Good understanding of business operations and the ability to promote change.
• Computer literate (Word, Excel, Outlook).
• Flexible, with the ability to work outside normal office hours and travel throughout the UK.
• A valid full driving licence.

Skills & Experience

• Strong operational background in automotive, mechanical, or technical service environments.
• Strong commercial skills with a track record of developing teams and improving performance.
• Excellent communication, leadership, and decision-making skills.
• Excellent knowledge of compliance, Health & Safety, and industry standards.
• Ability to influence, coach, and support teams without direct line authority.
• Practical problem-solver with strong organisational skills and attention to detail.

General

• Act as either a Centre Principal or Assistant Manager in Centres when required.
• Assist with recommending and sourcing necessary training for employee development and business needs.
• Carry out regular review/appraisal meetings with Centre Managers.
• Support and motivate Centre Principals and Centre Training and Development Manager.
• Champion a high-performance culture focused on customer service, productivity, and quality.
• Demonstrate flexibility with working hours and be willing to work at multiple locations.
• Maintain a professional appearance, wearing smart business attire.
• Carry out any other necessary administrative or ad hoc requirements.
• Undertake any other reasonable duties as requested by your line manager.

Important Information

• Location: Remote
• Date Posted: 15th July 2026
• Closing Date: 31st October 2026
• Industry: Automotive
• Job Type: Full time
• Salary: From £38,000.00 Yearly to £44,000.00 Yearly