[Hiring] Area Installation Specialist @The Home Depot

Role Description

The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle. This includes:

• Performing technical measures
• Assessing pre-existing conditions
• Performing product affirmations
• Conducting Job Site Inspections (JSIs) to review quality of work
• Conducting service provider badging checks
• Meeting with customers to ensure the install experience is consistent with THD standards
• Resolving customer complaints
• Making decisions needed to prevent cycle-time delays
• Working with service providers to resolve issues
• Approving or escalating project changes prior to moving forward
• Ensuring all open items are completed to the customer's satisfaction at the end of the install process

Qualifications

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Must pass pre-employment test if applicable
• Construction/home improvement industry experience (preferred)
• Prior experience managing residential home improvement install projects (preferred)
• Knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a related field (minimum education)

Requirements

• 5 years of work experience (minimum)
• No additional years of experience (preferred)
• No minimum leadership experience
• No preferred leadership experience
• No certifications required

Benefits

• Pay range for this position is between $25.00 - $30.00 for residents of California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington

Competencies

• Action Oriented
• Business Insights
• Collaborates
• Communicates Effectively
• Customer Focus
• Strong time management and organizational skills
• Strong negotiating skills
• Strong business acumen
• Problem solving and multi-tasking skills
• Collaborative leadership skills with strong value placed on partnerships