[Hiring] Applications Systems Specialist Workday Payroll @UMass Memorial Health

Role Description

Acts independently to lead multiple projects and assignments facilitating and improving clinical or business information system’s technical solutions and tools.

• Critical Incident Management: Serves as a key member of the team, taking on challenging projects and critical incidents. Provides expert guidance during high-impact situations.
• Knowledge Sharing: Embraces unknown issues as learning opportunities and proactively shares discovered knowledge with the team. Engages with vendors and systems, even with limited prior experience, to expand understanding and solve complex problems.
• Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
• Project Leadership: Regularly leads projects with appropriate input. Takes responsibility for project outcomes and manages tasks effectively.
• Project Estimation: Assists in estimating the hours required for upcoming projects to facilitate accurate planning and resource allocation.
• Recommends and implements workflow modifications: Collaborates with key vendors to discuss and apply standard solutions.
• Leverages knowledge of user experience design principles during system workflow reviews and/or optimization initiatives.
• Applies lean belt methodology: Focuses on improving efficiency and reducing waste in processes.
• Acts as the primary advisor to other team members, department colleagues, and organizational staff. Seeks out and offers support to new staff members and helps them integrate into the team.
• Proactively identifies barriers to completing work and escalates issues with proposed solutions.
• Investigates and resolves application and system configuration: Develops and implements appropriate system fixes based on thorough analysis.
• Leverages high adaptability to accomplish dynamic responsibilities and evolving project requirements.
• Complies with established departmental policies, procedures, and objectives.

Qualifications

• Required:
• Bachelor's degree in Computer Science or related field, or equivalent work experience.
• Workday Application certification(s); if additional certifications required for a specific role/team, ability to achieve, as required by department.
• Lean Green Belt certification or ability to achieve, as required by department.
• Preferred:
• Project Management certification (PMP/CAPM).

Requirements

• Required:
• 7 years experience with enterprise platforms (EHRs/ITSM/ERPs).
• Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused even in challenging situations.
• Able to act independently with minimal oversight.
• Able to advise less experienced team members.
• Able to effectively communicate to staff at all levels of the organization.
• Preferred:
• Healthcare experience.

Benefits

• This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.