[Hiring] Applications Support Associate @Bridge Investment Group

Role Description

As an Application Support Associate (Technology Operations Associate), you'll be the go-to for help within Bridge Property Management's software platforms. You'll solve support requests, work directly with users, and test new releases before they go live.

• Resolve support requests from property managers, community managers, and corporate staff, from intake to closure, using our ServiceNow ticketing system.
• Troubleshoot issues across our platforms (Yardi, RentCafe, Blue Moon, Domuso, BILT, SmartRent) and find the root cause, not just the symptom.
• Set up, change, and remove Yardi user access in coordination with HR and property operations.
• Escalate to software vendors when needed and follow through to resolution.
• Test software updates before release and report whether they're ready.
• Document your fixes in tickets and knowledge base articles, and flag repeat issues across properties.
• Support new property onboarding, property sales, and data cleanup projects as needed.

Qualifications

• Experience with a property management software system, such as Yardi, RealPage, MRI, or similar.
• Experience handling support requests in a ticketing or help desk system, such as ServiceNow, Zendesk, or Freshworks.
• A step-by-step approach to troubleshooting and clear, friendly communication with people at every level.
• Strong organization and attention to detail.

Requirements

• Hands-on experience with Yardi Voyager, RentCafe, or ServiceNow (preferred).
• Experience with Blue Moon, Domuso, BILT, SmartRent, or Yardi CRM IQ and Compliance Manager (preferred).
• Experience with software testing or release validation (preferred).
• Bachelor's degree in Business, Real Estate, IT, or a related field, or equivalent experience (preferred).

Benefits

• Comprehensive insurance options, including Medical, Dental, and Vision.
• Optional coverage such as Critical Illness, Accident, Legal & Identity Theft, and Pet Insurance.
• Company-paid Life Insurance, with the option to purchase additional coverage.
• Company-paid Long-Term Disability coverage.
• Access to a benefits concierge service for personalized support.
• Access to mental health and well-being resources.
• 401(k) Plan with dollar-for-dollar company match up to 6% of pay.
• Paid Time Off (PTO) and 11 paid holidays annually.
• Parental Leave after six months of employment.
• Tuition Reimbursement of up to $5,000 per year for pre-approved education expenses.