[Hiring] Application Support Engineer @Capgemini

Role Description

• Provide L2/L3 support for business-critical .NET applications, including incident investigation, debugging, and implementing fixes or minor enhancements.
• Troubleshoot, optimize, and maintain SQL Server databases, stored procedures, views, functions, triggers, and complex queries.
• Perform root cause analysis for application issues, data inconsistencies, and performance bottlenecks, documenting findings and solutions.
• Monitor and support SSIS packages, SQL Agent jobs, and data integration processes to ensure system reliability and data accuracy.
• Collaborate with development, QA, and business teams to support releases, deployments, change requests, and continuous improvement initiatives.

Qualifications

• 5+ years of experience in Application Support, Production Support, or a related role supporting enterprise applications.
• Strong experience with SQL Server, including query optimization, indexing, execution plans, stored procedures, and performance tuning.
• Hands-on experience with C#, ASP.NET, and .NET Core, including code-level troubleshooting, debugging, and log analysis.
• Knowledge of SSIS, SQL Agent, incident management tools (ServiceNow, Jira), and ITIL-based support processes.
• Excellent analytical, problem-solving, communication, and stakeholder management skills, with a strong focus on ownership and attention to detail.
• Advanced English communication skills.

Benefits

• Contribute to building a better future for people, planet, and society.
• Thrive in a diverse, respectful, and inclusive environment.
• Access continuous learning through internal academies, certifications, and mentorship.
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini.
• A culture anchored in our Fun and Team spirit values.

Company Description

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.