[Hiring] Application Support Analyst @Pets at Home Limited

Role Description

Are you passionate about supporting technology that helps pets live their best lives? Join the team as an Application Support Analyst and play a key role in our Veterinary Business during an exciting systems migration.

We’re moving practice management systems, from RxWorks to Provet, across our practices. While the migration happens, you’ll keep our current system (RxWorks) running smoothly, handling day-to-day support and ensuring our teams can deliver exceptional care. This role is a 6 month FTC to support the project, and we're open to considering candidates from across the UK.

What you’ll do:

• Be the go-to person for RxWorks user support and administration
• Resolve incidents and service requests quickly and effectively
• Monitor system performance and troubleshoot issues
• Collaborate with IT teams, vendors and veterinary practices
• Document processes and ensure compliance with audit standards

Qualifications

• Experience with RxWorks (or other veterinary practice management systems)
• Understanding of practice life – we very much welcome candidates from veterinary backgrounds
• Experience of application support & administration and/or of working within a system service environment would be advantageous
• Strong problem-solving skills and attention to detail
• Ability to start pretty quickly (unfortunately we can’t consider long notice periods)

Benefits

• Part of a friendly, supportive team
• Access to great benefits
• Chance to make a real impact during a key transformation project

Company Description

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!