[Hiring] Application Runbook Administrator @Iconma Portal

Role Description

Our client, a IT Services and Consulting company, is looking for a Application Runbook Admin for their Remote location.

• The Application Runbook Administrator owns day-to-day Cutover administration and enables delivery teams to produce high-quality runbooks that are ready for controlled execution.
• Administer Cutover workspaces, runbook templates, user access/roles, and configuration in alignment with Synchrony policies.
• Build and maintain standardized runbook templates (e.g., DR test, migration events) including phase structure, task types, and required metadata.
• Partner with application and platform teams to capture end-to-end cutover steps, dependencies, owners, prerequisites, validation checks, and rollback procedures.
• Ensure runbooks meet governance standards: completeness, naming conventions, task clarity, time estimates, sequencing, and required approvals.
• Coordinate cutover readiness reviews and dry runs; confirm execution owners, communications plan, and validation criteria are in place.
• Lead or facilitate runbook execution in Cutover: launch events, manage task progression, monitor blockers, maintain real-time status, and ensure timely escalations.
• Integrate Cutover usage with broader release/change processes (e.g., change records, release calendars, maintenance windows) and maintain traceability for audits.
• Manage Cutover reporting and dashboards: runbook status, completion metrics, cycle time, missed steps, and post-event outcomes.
• Maintain runbook documentation and knowledge articles; provide training and coaching for new teams adopting Cutover.
• Drive continuous improvement via post-implementation reviews (PIRs), lessons learned, and template/process enhancements.
• Intake: Receive request for a new/updated runbook and confirm scope, timeline, and stakeholders.
• Build: Draft or update runbook in Cutover using approved templates and required controls.
• Review: Conduct readiness review with owners; ensure validations, communications, and rollback are defined.
• Execute: Facilitate the event; track progress, handle escalations, and provide leadership updates.
• Close: Capture results, evidence, and lessons learned; update templates and artifacts.

Qualifications

• This role requires strong operational discipline, cross-functional coordination, and proficiency with runbook-driven execution in regulated environments.
• Experience administering or power-using Cutover.
• Hands-on experience with IT Resilience, Incident Management (ITIL), and production support practices.
• Ability to translate technical procedures into clear, executable, step-by-step tasks with well-defined ownership and acceptance criteria.
• Strong stakeholder management and facilitation skills (coordinating cross-team tasks).
• Knowledge of SDLC concepts, environment management, and deployment patterns (e.g., blue/green, rolling, canary) at a conceptual level.
• Familiarity with incident/problem management and post-event review practices.
• Strong attention to detail, documentation rigor, and an audit-ready mindset.
• Comfort working in fast-paced schedules, including after-hours maintenance windows when needed.

Benefits

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities