[Hiring] Application Analyst @Duke University

Role Description

The Maestro Care Inpatient Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Maestro Care (Epic) Inpatient Electronic Health Record (EHR). This includes planning, performing, managing, and supporting identified supported application users in the Duke environment.

• Modules supported by the Inpatient team include:
  • Clinical Documentation (including Rehab and Case management)
  • Orders (including Infection Control)
  • Emergency (ASAP)
  • Obstetrics (Stork)
  • Home Care and Hospice (Dorothy/Comfort)
  • Third-party integrated applications
• Work closely with Epic and other Maestro Care applications staff to create and carry out deployment tasks, clinical workflow interpretation, and participate in Maestro Care Inpatient application build, testing and support.
• Advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, phone or email and training classes.
• Act as Maestro Care Inpatient EHR application expert for base functionality, updating test plans to account for testing of new features with all releases.
• Participate in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment.
• Manage user access to Maestro Care Inpatient EHR systems and track changes.
• Participate in daily (to include night/weekend) call rotations to provide production support and error management.
• Partner with providers and clinical staff to improve their knowledge and fluency within Maestro Care as needed.
• Coordinate virtual and on-site assistance to support the growth and expansion of Duke Health.
• Facilitate Epic support during all phases of implementation to enhance knowledge transfer and promote proficiency in utilizing the application(s).
• Occasional on-site presence may be required at DHTS offices for testing or at one of our hospitals to support command center activities during new application deployments.

Qualifications

• Bachelor degree, preferably in computer science or a clinical field, or offsetting clinical or IT experience.
• Prefer clinical experience in an inpatient or Acute setting.
• Level 1 - One year of related experience.
• Level 2 - Three years of related experience.
• Level 3 - Five or more years of related experience.
• Level 1 - Maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels.
• Level 2 and 3 - Epic ClinDoc, Orders, ASAP, Stork, or DoCo certification required.
• Valid driver’s license.

Requirements

• Strong problem-solving and customer service skills.
• Attention to detail and strong critical thinking.
• Demonstrated written, verbal and follow-up skills.
• Application configurations.
• User technical support/training.
• Ability to translate business processes into technical solutions.
• Data analysis and trending.
• Prioritization and time management of deliverables.
• Design specifications for information systems.
• Knowledge and experience with implementation of health care IT systems.
• Maintenance of information systems.
• Collaboration Skills to include ability to talk with Leaders across the Organization.
• Quality assurance (may be required).
• Adult learning and training methods (may be required).
• Knowledge of project management to manage deliverables.
• Leadership and advanced problem-solving skills.

Company Description