[Hiring] Analyst - Responsible Gaming @Hard Rock Digital

Role Description

Our Responsible Gaming analyst plays a vital role on our Operations team, reporting to the Director of Fraud in NJ. In this position, you’ll support our commitment to player protection by:

• Reviewing customer accounts and internal alerts for responsible gaming risk indicators.
• Monitoring and managing self-exclusion records and performing account actions as needed.
• Responding to escalated responsible gaming cases from Customer Support or Operations.
• Conducting inbound and outbound communications to assist players with responsible gaming concerns.
• Performing risk assessments in line with internal policy, escalating to senior team members for approval.
• Following structured workflows and established procedures to support player protection in a high-volume operational environment.

Qualifications

• Strong customer service skills with attention to detail and empathy.
• Ability to investigate player activity using established tools and templates.
• Comfort working nights, weekends, and holidays in a shift-based schedule.
• Experience in Responsible Gaming, Problem Gambling Support, or Casino Operations preferred.

Requirements

• Self-driven and a self-motivated team player.
• Capable of working efficiently in a high-volume real-time environment.
• Thrives in a fast-paced, ever-changing environment with a passion for sports and gaming.

Benefits

• Competitive pay and benefits.
• Remote working.
• Startup culture backed by a secure, global brand.
• Opportunity to drive informed decision making for a best-in-class casino brand.