[Hiring] Agency Operations Manager @GEICO

Role Description

We are seeking an Agency Operations Manager, Commercial (AR/KS/MO/OK) position who will be responsible for growth of agency relationships to increase profit of GEICO and GEICO-affiliated products within an assigned area of responsibility. Under general direction, responsible for both growing revenue via the maintenance of 120 – 150 truck and commercial specialist accounts (territory). Develops, tests, and implements best practices and processes to develop field and call sales resource proficiency.

Responsibilities

• Prospects, interviews, and approvals of new appointments to expand GEICO’s agency distribution.
• Manage agents within a designated area of responsibility using in person, virtual, phone, and email to build relationships, deliver trainings, and manage agency performance. Implements policies and procedures of the agency program.
• Analyzes territory to understand and detail where to spend time and resources to detail and execute a strategic plan to achieve growth and profitability goals.
• Understands and applies Commercial Insurance knowledge of Company’s commercial products, competitive placement, industry trends, sales tools, and agency technology to design and deliver an effective sales call using an effective sales model to assist the agency in solving problems and growing their revenue by increasing Company’s value within the agency.
• Prepares and documents effective pre-call strategies and identifies new areas to aid the agency in growing its Company written premium, properly documenting each sales call and agency strategy supporting the sales process therein.
• Works with product management to identify new areas of opportunity. Compares and delivers competitive intelligence on ways to improve our industry position.
• Documents the best process to prospect, qualify and onboard new commercial agencies to expand Company’s agency distribution footprint.
• Documents the best processes to train principals, agents, and representatives to optimize their understanding and preference toward Company products and processes, providing feedback on competitive comparisons to product and the strategy team, as available.
• Monitors agent performance to action plans, identifies and documents needed actions and takes them as needed to help our partners (employees and agents) grow their business with Company.
• Creates and delivers annual, and semi-annual sales plans, regular updates and reporting to leadership to support strategic reporting.
• Interacts with critical state and industry association groups to determine growth efforts in new, and existing states.
• Develops the onboarding, training, and development (includes mentoring) plans of new Company sales and sales process teams.

Requirements

• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills.
• Must be able to multi-task.
• Must be able to learn and apply large amounts of technical and procedural information.
• Prior experience with driving sales results.
• Prior experience working with different lines of insurance a plus (P&C, Commercial, Life/Health).
• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to, seeing, hearing, typing, and speaking.
• Must be able to speak in a clear, empathic, and professional manner via phone.
• Adheres to the GEICO Code of Conduct, company policies and operating principles.
• Compliance with GEICO’s driving standards and/or policy.
• Meets attendance standard at business location to perform necessary job functions and to facilitate interaction with subordinates and management.
• Valid driver’s license and auto insurance.

Preferred

• 7+ years of experience in the personal and commercial lines and related coverages in all sizes and shapes of agencies.
• MBA or similar advanced degree is preferred but not required.

Benefits

• Competitive pay, benefits, and flexibility to support your well-being and future.
• Personalized development programs, mentorship, and certification assistance.
• Inclusive and collaborative culture rooted in shared success.