[Hiring] After-hours Rostering Coordinator @Hunt St

Role Description

Looking for Philippines-based candidates.

Job Role: After-hours Rostering Coordinator

Compensation range: $1200 AUD - $1500 AUD / Monthly

Engagement type: Independent Contractor Agreement

Reports To: Service Delivery Manager

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. This role is expected to work afterhours between 5pm-10pm and 5am-09:30am AEST Timezone. Exact hours will be discussed at selection meeting.

Key Responsibilities

• Roster Management: Maintain core rosters with regular set shifts for support workers, reporting directly to the Head of Service Delivery.
• Shift Coverage: Manage and fill shifts when support workers lodge leave requests or are unavailable.
• Timesheet Accuracy: Review and confirm timesheets before payroll processing every fortnight.
• Participant Preferences: Keep support worker preferences up to date in the CRM system.
• Support Worker Availability: Ensure support workers regularly update their availability in the CRM system.
• Support Worker access to ShiftCare (CRM): Confirm new support workers can access the ShiftCare app and view their assigned shifts.
• Core Roster Development: Collaborate with intake team/Service Coordinators to build core rosters for new participants.
• Communication: Email shift changes and update ShiftCare and Master Roster accordingly.
• Preferred experience in Shiftcare.
• Coordinating service booking with customers and support staff.
• Acting as a central point of contact for support staff.
• Developing and managing rosters.
• Acting as OHS rep and Fire Warden.
• Maintaining files and record management system in line with quality standards.
• Ensuring Fortnightly Master Roster reflects actual ongoing rosters.

Position Duties

• Generating monthly rosters using rostering software.
• Responding to roster inquiries from relevant staff.
• Answering inbound inquiries from customers and assist with inquiries.
• Contact customers to ensure service requirements are met.
• Updating rosters based on business needs.
• Contacting customers to advise of rostering changes.
• Contacting relevant staff to advise of roster changes.
• Assisting with general administrative duties to support staff.
• Processing billing runs through the NDIS system.
• Assisting with the management of timesheets for relevant staff.
• Liaising with NDIA staff.
• Assisting with accounts payable / accounts receivable for customer activities.
• Assessing and managing risk in line with quality standards.
• Escalating issues to relevant Team Leaders and Managers.
• Assisting in project work to improve team processes.

Required Skills and Qualifications

• Experience in rostering, workforce planning, or scheduling within the disability or healthcare sector.
• Strong problem-solving skills and ability to manage last-minute roster changes efficiently.
• Excellent communication and interpersonal skills.
• High level of attention to detail for accurate timesheet and payroll processing.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Knowledge of the NDIS and disability service sector is highly desirable.

Attributes

• Eager to learn new concepts and practices.
• Detail oriented.
• Able to take initiative.
• Able to handle high pressure situations.
• Empathetic and compassionate toward people.
• Highly organised.
• Ethically minded.
• Positive.
• Self-motivated and independent thinker.
• Adaptable and open to change.
• Trustworthy.
• Self-reflective.
• Creative in approaching challenges.
• Common sense.

Preferred Skills

• Understanding of shift allocations and award-based rostering (SCHADS Award experience preferred).
• Proficiency in rostering systems (Shiftcare experience highly regarded).
• Proficiency in Microsoft account and spreadsheets.

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work.
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).