[Hiring] Affordable Housing Regional Manager @Lone Pine Associates Inc

Role Description

Lone Pine Associates Inc is seeking a Regional Manager for a portfolio of multi-family affordable housing projects. The ideal candidate is a self-driven, adaptable individual who demonstrates humility, integrity, and possesses a strong team focus.

The Regional Manager position is primarily responsible for the day-to-day operations of a portfolio of multi-family housing projects and the achievement of basic property operational and supervisory goals. This includes, but is not limited to:

• Occupancy
• Maintenance
• Staffing
• Financial health
• Accessibility
• Program compliance

Additionally, the Regional Manager will be the main point of contact for agencies, owners, and investors.

Qualifications

• Bachelor’s Degree
• Licensed Property Manager
• Valid driver’s license and insurance
• Legally qualified to work in the US
• 4 to 6 years’ experience with multi-family housing (affordable housing preferred)
• 3 to 5 years’ employment with Viridian Management preferred
• 3 to 5 years’ direct management experience
• Proficient in use of Microsoft Office Suite (Word, Excel), Gmail and Chrome internet browser
• Proficient in managing processes through Yardi, KissFlow and Tenant Tech
• Ability to mentor new employees
• Previous experience as a Senior Site Manager, Compliance Specialist or Senior Property Accountant
• Demonstrated ability to multi-task and to supervise site staff teams
• Complete knowledge of Viridian policies and funding regulations
• Proficient with use of computer, fax, scanner, printer, smartphone and tablets
• Ability to type at 60-words per minute
• Ability to type in 10-key

Requirements

Essential Duties and Responsibilities:

Communication

• Submit monthly owner reporting after reviewing site narratives for appropriateness
• Respond to owner questions and concerns in a timely fashion
• Ensure sites are ready for agency, investor or lender audits
• Develop responses and action plans for any audit deficiencies noted
• Conduct regular communication with site staff through email, phone, and face-to-face communication
• Ensure positive and constructive communication is maintained between site and corporate staff
• Ensure communication with vendors is constructive and professional
• Review and act on regular internal reporting such as vacancy, accounts receivable, and monthly reporting
• Be familiar with the following:
• Lone Pine Associates Employee Handbook and policies
• Landlord-tenant Law
• Fair Housing policies
• Regulations and Occupancy requirements for specific funding sources
• All federal and state housing handbooks
• Understand and utilize key Viridian software such as Paylocity, Gmail, Yardi, Kissflow and Concur
• When possible, serve on local boards and organizations that support our industry and provide career growth

Occupancy – Tenant Relations

• Ensure Viridian processes are followed to ensure vacancies are filled within 45 days of vacancy
• Supervise tenant file processing for Move In/Out and Annual Recertification in accordance with Viridian company policy and applicable housing agency requirements
• Research local rental market and develop strategies to find and maintain quality tenants
• Ensure consistent lease enforcement and management documents as utilized by site staff
• Appropriately handle evictions according to company and legal regulations when necessary
• Review and approve reasonable accommodations
• Review and respond to tenant issues and appeals in a timely fashion
• Ensure all regular inspections are conducted by site staff:
• Pre-Move Out
• Move Out
• Quarterly
• Safety
• Ensure AFHMP plans are completed and followed as outlined by regulatory agencies
• Ensure LEP plans are available and utilized as outlined by regulatory agencies
• Ensure rehabilitations and lease ups are fully supported

Financial Management

• Develop the annual budget and obtain necessary approvals from agencies, owners, investors and lenders within 90 days of year end
• Ensure the properties are following budgets to achieve financial targets such as return to owner, desired cash flow and tax planning
• Ensure HUD contract renewals are completed under program guidelines
• Obtain necessary approvals for expenditures as outlined in agency policies and management and partnership agreements
• Ensure savings accounts are utilized effectively
• Develop an action plan for properties with operational issues
• Complete year reporting within 90 days of year end

Staff Management

• Complete staffing plans for each location
• Conduct pre-employment duties such as advertising, interviewing and reference checks
• Ensure appropriate new hire paperwork is completed timely and accurately
• When required, train the site staff at each property
• Participate in the development of training curriculum for site staff
• Perform annual reviews for all staff
• Perform performance improvement plans and counseling records as needed
• Perform terminations in accordance with company, State and Federal policy
• Develop key positions as outlined in the Viridian Site Career Path
• Ensure that site staff adhere to appropriate dress code, identification badge and a professional appearance at all times
• Ensure the office is opened on schedule
• Supervise all site staff, property activities and daily operations

Maintenance – Capital Budget

• Ensure maintenance is conducted in accordance with the Viridian Maintenance Policy Manual
• Ensure the property curb appeal is held to a high standard
• Coordinate necessary maintenance contracts
• Ensure documented preventive maintenance plans are in place and implemented throughout the year
• Ensure maintenance requests are completed within 3 business days
• Ensure capital items are completed as outlined in the approved budget
• Open transition plan items are budgeted and completed as cash flow allows
• Ensure supplies and vendors are utilized in accordance with Viridian’s purchasing policy
• Approve all new vendors utilized by sites
• Ensure supply and tool sheds are organized and adequately stocked

Safety - Security

• Keep office and storage areas in a neat, well-stocked, clean, and organized manner
• Ensure the Viridian Safety Manual is available
• Ensure an Emergency Action Plan is completed and posted for use
• Act as the Incident Commander for all insurance claims
• Ensure all OSHA requirements are met
• Ensure the Global Harmonization System is in place for all supplies stored on location
• Ensure Safety Committee recommendations are implemented
• Ensure property care and accountability of maintenance equipment owned by the property and/or management company

Benefits

• Health insurance - two plan options, employee + family coverage is 100% employer-paid
• Dental insurance - employee + family coverage is 100% employer-paid
• Vision insurance - employee + family coverage is 100% employer-paid
• Critical Illness insurance
• Short Term Disability insurance
• Accident insurance
• Hospital insurance
• $35,000 employer-paid Life insurance plus the option to purchase additional coverage
• Employer-paid Life Flight Membership
• MetLife Pet Insurance
• Aflac
• FSA and Dependent Care FSA or HSA with employer contribution (dependent upon medical plan)
• 401k with 4% employer match
• Paid Time Off (PTO) - accrued at 4.62 hours/biweekly for 40 hour/week employees
• 15 paid holidays per year, including two four-day weekends and your birthday
• Paid bereavement leave
• Paid volunteer days
• Employee Assistance Program
• All benefits may be canceled or changed at the discretion of the company, unless otherwise prohibited by law