[Hiring] Advisory Solution Consultant @ServiceNow

Role Description

We are seeking a Solution Consultant to partner with Sales and help enterprise customers address complex security, identity, access, asset visibility, exposure management, and risk challenges. In this role, you will serve as a trusted technical and business advisor, leading discovery, solution design, product demonstrations, proof-of-value engagements, and customer validation activities. You will work directly with security, identity, infrastructure, IT, risk, and executive stakeholders to connect technical capabilities to measurable business outcomes.

Responsibilities

• Partner with Sales to lead technical discovery, solution design, and customer validation.
• Deliver compelling virtual and in-person technical demonstrations.
• Deploy and support proof-of-value and proof-of-concept engagements.
• Translate technical capabilities into business outcomes.
• Serve as a trusted advisor during evaluations, competitive situations, and executive discussions.
• Develop customer-facing documentation, technical summaries, and solution narratives.
• Lead technical training sessions based on customer use cases and POV findings.
• Support marketing events, conferences, webinars, and speaking engagements.
• Collaborate with Product, Enablement, Marketing, Customer Success, and Support teams to share field insights and improve execution.
• Travel as required, typically 25–50%, depending on region and business needs.

Qualifications

• 5+ years of experience in Solution Consulting, Sales Engineering, Pre-Sales Engineering, Solutions Architecture, or a related technical role.
• 5+ years of customer-facing technical, pre-sales, or customer support experience.
• Experience supporting complex cybersecurity, SaaS, or enterprise platform sales cycles with enterprise customers.
• Strong understanding of cybersecurity concepts, identity and access, governance and risk, and security operations.
• Required strong working knowledge of enterprise networking concepts, including routing, switching, VLANs, subnetting, firewalls, DNS, NAT, and network segmentation.
• Familiarity with capturing network traffic via SPAN ports, port mirroring, TAPs, packet capture brokers, NetFlow, and network telemetry.
• Ability to understand and explain how security platforms integrate with customer network environments to collect data, provide visibility, and support technical validation during demos, POVs, and POCs.
• Strong presentation, storytelling, and executive communication skills.
• Ability to engage effectively with technical practitioners, business stakeholders, and executive buyers.
• Demonstrated track record of contributing to technical wins, deal progression, and successful customer outcomes.
• BS degree in Computer Science, MIS, Cybersecurity, or equivalent experience.

Preferred Experience

• Hands-on experience with IAM or IGA solutions.
• Background in Security Operations or security engineering.
• Experience with asset discovery across IoT, OT, or IoMT environments.
• Exposure to vulnerability management or risk-based vulnerability programs.
• Security, cloud, or relevant technical certifications preferred.
• Linux or Python scripting experience.

What Success Looks Like

• Quickly becomes productive and adds value to active sales pursuits.
• Delivery of high-quality demos, POVs, and POCs that advance pipelines.
• Build trusted-advisor relationships with customers and Sales partners.
• Demonstrates strong technical credibility across complex opportunities.
• Connects technical solutions to measurable business outcomes.
• Contributes to improved win rates, stronger deal quality, and scalable Solution Consulting execution.

Benefits

• Base pay of $149,175 - $240,000, plus equity (when applicable), variable/incentive compensation and benefits.
• Competitive On Target Earnings (OTE) incentive compensation structure.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan and family leave programs.

Additional Information

• Work Personas: Flexible or Remote.
• Equal Opportunity Employer: ServiceNow is an equal opportunity employer.
• Accommodations: Reasonable accommodations available for candidates.
• Export Control Regulations: Employment may be contingent upon obtaining export control approval.