[Hiring] Administrative Assistant / Junior Processor @Somewhere

Role Description

This role exists to keep our case pipeline moving. As new clients come on, someone has to make sure every file is complete, documented, and progressing — and that clients and creditors are communicated with clearly in both English and Spanish. You will sit at the center of case flow:

• Gathering and organizing client documents
• Logging communications
• Following up on outstanding items
• Preparing materials for attorney and senior staff review

This frees our legal team to focus on strategy while you ensure nothing slips through the cracks. Full training on our processes and systems is provided, so we are looking for someone organized and quick to learn as much as someone with prior processing experience.

Qualifications

• 3–5 years of experience as an administrative assistant, case processor, or in a similar support role
• Fully bilingual in English and Spanish (spoken and written) — this is non-negotiable given daily client and creditor calls
• Genuine comfort managing a high volume of phone calls
• Strong organizational skills and sharp attention to detail
• Comfortable adapting quickly to new tools, systems, and processes
• Able to work full U.S. Pacific hours (7:00 AM – 4:00 PM PDT) and available on Skype throughout the shift
• Based in Latin America with a reliable remote work setup

Requirements

• Prior experience in legal, debt relief, collections, financial services, mortgage, or a BPO supporting U.S. clients
• Familiarity with case management or CRM software
• Exposure to client-facing work in a fast-paced, deadline-driven environment

Ideal Candidate Profile

You are highly organized and take ownership of keeping things on track. You are comfortable on the phone and can shift between English and Spanish naturally, with warmth and professionalism. You catch the small details others miss, you follow up without being asked, and you stay calm and steady in a high-volume environment. You learn new systems quickly and want to grow with a firm that will invest in training you.

Benefits

• Full training on our systems and processes — we set you up to succeed
• Stable, full-time role with a growing U.S. firm
• Meaningful work helping people resolve real financial hardship