[Hiring] Administrative Assistant @Virtual Coworker

Role Description

• Schedule, reschedule, and cancel client appointments.
• Manage clinician calendars and appointment availability.
• Send online consultation links and appointment reminders.
• Monitor upcoming appointments to ensure all required documentation is received.
• Follow up outstanding forms and documentation as required.

Qualifications

• Review psychiatry referrals and prepare appointments scheduled within the next two days.
• Ensure intake forms, consent forms, checklists, and referral documentation are uploaded and accessible.
• Process and distribute psychiatry letters and correspondence.
• Monitor and action clinician requests and administrative tasks within Halaxy.
• Review and manage Halaxy alerts and notifications.

Requirements

• Process invoices and payments accurately.
• Manage NDIS, Victim Services, Medicare, and third-party billing as required.
• Enter fees and invoices for upcoming appointments.
• Monitor outstanding invoices and follow up where necessary.

Benefits

• Monitor and respond to emails in a professional and timely manner.
• Process incoming electronic correspondence.
• Liaise with clients, referrers, clinicians, support coordinators, and external agencies.
• Maintain professional communication standards at all times.

Practice Support

• Monitor and manage the CNX (cancellation) list to maximise appointment utilisation.
• Provide general administrative support to clinicians and management.