[Hiring] Genesys Agentic AI SME @Syncreon Consulting

Role Description

We are seeking a skilled professional with expertise in Genesys Cloud and AI technologies to join our team. The ideal candidate will have hands-on experience in various aspects of Genesys Cloud and a strong understanding of AI applications in customer experience.

Qualifications

• Genesys Cloud CX Professional Certification
• Genesys Cloud AI – Digital Bots & Knowledge Certification
• Genesys Cloud Developer or Architect Certification

Requirements

• Hands-on experience with:
  • Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
  • Digital Bots: Development, deployment, testing & optimization
  • Knowledge Workbench, Optimizer, Portal
  • Intent Miner / Intent Management
  • Architect flow integration with bots & AI
  • Genesys Cloud APIs & platform integrations
  • Agentic AI & Generative AI Skills
  • Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
  • Prompt engineering & system prompt tuning
  • RAG pipelines & vector databases
  • LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
  • AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
  • Familiarity with MCP framework (Genesys agentic roles)
  • Generative AI applications for CX automation
• Programming & Full-Stack Development:
  • Python (AI/ML scripting & backend)
  • JavaScript / TypeScript (front-end & full-stack)
  • Go (backend services for Genesys Innovation roles)
  • Node.js + React.js
  • RESTful API design & microservices architecture
• Cloud, DevOps & Infrastructure:
  • AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
  • Kubernetes & Docker (containerization & orchestration)
  • CI/CD pipelines, automated testing, Terraform
  • Cloud-native scalable AI application deployment
• CX / Contact-Center Domain Expertise:
  • Conversational AI / Natural Language Understanding (NLU)
  • Omnichannel customer journey orchestration
  • Voice AI & multimodal interfaces
  • Bot insights, analytics & performance optimization
• Additional Keywords:
  • Responsible AI / AI governance & compliance
  • Full-stack AI application development on Genesys Cloud
  • Integration of AI agents with Genesys Copilot & routing
  • Production troubleshooting & optimization of agentic systems

Company Description

We provide Recruitment and Staffing services to many industries and domains through our innovative and customized solutions and passionate commitment to research. Our ability to understand hiring strategies, availability of talent, and compensation benchmarking makes us a proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. Our team consists of highly trained business professionals with a strong understanding of client needs. We collaborate closely with leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.