[Hiring] VIP Relationship Manager @Bybit

Role Description

We are looking for an enthusiastic Relationship Manager to join our team in Poland, and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region.

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Provide tailored VIP support and account management for Polish- and German-speaking clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
• Experience working in trading platforms or exchanges is highly advantageous;
• Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred;
• Strong communication and written skills;
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills;
• Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations;
• Fluent in Polish and German.

Benefits

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path.