[Hiring] VIP Account Manager @Triumph

Role Description

As a VIP Account Manager, you'll own a dedicated book of high-value players and be their single point of contact for everything Triumph. You're part concierge, part account manager, part trusted friend — the person they text when they hit a huge pull, when something breaks, or when they just want to talk shop.

This is a high-agency, high-ownership role. You truly own your book of business — how you manage it, grow it, and take care of the players in it is up to you. Nobody's going to hand you a script or micromanage your outreach. We'll give you the tools, the data, and the backing; you bring the judgment and the drive. Your players' experience is your job, and your results are yours to own.

What You'll Do

• Own the relationship.
• Build genuine, one-on-one relationships with your assigned VIP players through daily, personal communication — primarily via text, phone call, and email.
• Deliver surprise and delight.
• Coordinate personalized gifting, exclusive perks, event invitations, and memorable moments that players can't get anywhere else.
• Be the fixer.
• When your players hit friction — a payout question, a technical issue, a promo that didn't credit — you own it end to end.
• Champion responsible gaming.
• Know your players well enough to recognize when engagement stops being healthy, and act on it.
• Feed the machine.
• Share player insights, feedback, and trends with the broader team to shape our VIP program, loyalty offerings, and product roadmap.
• Work the playbook — and improve it.
• Follow our SOPs for outreach, escalation, and compliance, and help us make them better as the program scales.

Qualifications

• A natural relationship-builder.
• Experienced in high-touch player or client management.
• 2+ years in VIP account management, VIP hosting, player development, iGaming, luxury hospitality, or a comparable high-value client role.
• Fluent in gaming culture.
• High-agency and self-directed.
• Organized under volume.
• Responsive and reliable.
• High-judgment and discreet.
• Data-aware.

Requirements

• Prior experience at a sweepstakes, sportsbook, or online gaming operator.
• Familiarity with trading cards, breaks, or the collectibles market.
• Experience with retention metrics, reinvestment strategy, or player value modeling.
• Familiarity with AI tools (Claude, ChatGPT, etc.) and a knack for using them to work smarter — drafting, summarizing, analyzing, automating the busywork.

Benefits

• Competitive base salary.
• Real ownership from day one — a small, senior team where your voice shapes the program.
• A front-row seat at one of the fastest-growing platforms in the space.
• The chance to build the kind of VIP program bigger operators can't: personal, fast, and actually fun.
• Competitive salary and benefits, healthcare, vision, dental, 401k, etc.