[Hiring] VIP Account Manager @SEAhub Asia

Role Description

Responsible for managing customer accounts and delivering an excellent customer experience by building strong relationships and maintaining professionalism across all communication channels. Ensures accurate client records, takes ownership of performance through key metrics, supports team and company goals, and continuously develops skills to adapt to change and improve service quality.

• Responsible for managing customer accounts effectively, providing great experience to customers and delighting customers while building rapport and loyalty by keeping close contact.
• Maintain an accurate record of client engagement.
• Maintain professionalism in all conversations with customers across all channels through phone calls and Whatsapp/Telegram chat.
• Provide great customer experience through a consultative approach.
• Be a strong team player and support company directions & goals.
• Take ownership of your own performance by evaluating key metrics.
• Be agile to change and continue to develop deeper knowledge and skills through workshops, team huddles & coaching sessions.

Working hours: Monday-Friday, 12 pm - 9 pm.

Qualifications

• Possess at least 2 years of relevant experience in Account Management / B2C Sales in any industry.
• Good command of English, Mandarin and Bahasa Malaysia.
• Excellent communication skills & interpersonal skills.
• Good negotiation skills with the ability to resolve issues and customer concerns.
• Sense of ownership and pride in your performance and its impact on the company's success.
• Strong organisational, planning, problem-solving, and decision-making skills, and the ability to multitask, and work well independently and in a team setting.
• A proficient communicator with a consultative sales approach.
• Self-motivated and possess aggressive sales personality in achieving quantitative results.
• Good attitude with hunter mentality.

Benefits

• Remote-first roles built for freedom and flexibility.
• Learning & Development that sharpens skills and accelerates careers.
• Competitive salary packages for high performers.
• Wellbeing perks that help you thrive inside and outside work.
• A team that supports, celebrates, and wins as one.