[Hiring] Virtual Account Manager @Sartorius

Role Description

The Virtual Account Manager (VAM) is a remote sales rep fully accountable for the E2E sales process. Except for physical location, this role is equivalent to a Field Account Manager. The role is designed to enhance the overall customer experience with a technology-enabled innovative virtual selling capability.

The VAM will specifically be assigned responsibility for increasing penetration at our existing customers. They are part of the overall Sales team in their region and work closely with the other teams involved in the sales process, e.g., FAS, Sales, Marketing, Customer Service.

Main Responsibilities & Tasks

• Take all incoming calls and process requests. Forward leads to the sales in charge.
• Develop and maintain communication networks with dealers and end users.
• Nurture leads and client relationships.
• Cultivate strong customer loyalty and build long-term relationships.
• Promote assigned product portfolio (incl. cross-selling) remotely using all available technology.
• Ensure (repeat) orders by understanding the process and patterns of customer purchase decisions.
• Conduct regular check-ins and business reviews with customers.
• Understand customer's processes and identify opportunities and customer priorities.
• Lead price and contract negotiations.
• Deliver ongoing product servicing by providing accurate product information, trainings & support where needed.
• Maintain accurate CRM customer data and documentation of contacts, orders, requests, etc.
• Utilize all available sales tools to maximize sales efficiency (i.e. Salesforce).
• Lead generate and work with Field BioA teams and Application specialists in order to provide customers with the full technical information and demonstrations required to make a successful sale.

Qualifications

• Minimum 3 years of sales experience in Pharmaceutical, Medical or Life Science industries.
• Excellent presentation skills by using Microsoft PowerPoint and other online tools.
• Strong communication skills (in Japanese) to build good relationships with stakeholders.
• Able to read & write in English, and has no aversion to an English-speaking environment.
• Experience in sales process, including opportunity qualification, pre-call planning and time management.
• Strong analytical skills and ability to acquire expertise.

Requirements

• Professional or educational background in scientific field (e.g., Life Science, Biology or similar).
• Inside sales and/or online sales experience (Teams, Zoom).
• Channel management experience.
• Marketing experience and knowledge.
• Fluency in English.
• Excellent knowledge of Microsoft Excel.

Employment Type

• 22.5hrs per week (4.5hrs x 5/week 09:00-13:30; other patterns can be considered if requested).
• Fixed-term 2-year contract (renewable thereafter; no 5-year extension limit).
• Opportunity to apply for full-time roles in future depending on interest and success in this role.

Company Description

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.

www.sartorius.com/careers