[Hiring] Vice President of Membership and Community @NationSwell

Role Description

A senior, enterprise-grade growth leader responsible for both driving new membership growth and stewarding and expanding NationSwell's most strategic member relationships. This role blends strategic vision with hands-on execution, holding ownership for prospecting and closing new Institutional Members within an assigned segment, while also serving as Executive Sponsor for a portfolio of senior leaders and working alongside a Member Success lead to jointly manage the full post-sale lifecycle, spanning executive relationship management, renewal and net revenue retention, and organic growth through cross-sell, upsell, and expanded engagement.

This role is best suited for a leader who brings an established network of senior-level impact leaders across the corporate, philanthropic, and social sectors, and who can leverage those relationships to open doors for new membership growth while deepening engagement across an existing portfolio.

With strong executive presence, a refined servicing philosophy, and a proven track record owning and/or contributing towards renewals and expansion, this leader helps elevate both the member experience and NationSwell’s long-term revenue durability.

Key Responsibilities

• New Membership
  • Build Pipeline and Win New Institutional Members - Build and nurture a business development pipeline and prospect list for an assigned territory or segment, leveraging personal network along with outbound support and other engagement tactics, to grow NationSwell's Institutional Membership base.
  • Develop Personal Go-to-Market Strategy - Develop and lead execution of a clear strategy for growing membership through direct outreach, marketing, events, and insights, aligned to assigned territory and areas of expertise.
  • Leverage Network to Build Pipeline - Leverage an established network of senior leaders across corporate, philanthropic, and social impact organizations to build relationships with key stakeholders and prospective members in target segments, converting prospects into members.
• Membership Growth, Retention, and Servicing
  • Own UR, NRR and Growth Goals – Hold ultimate accountability for Unit Renewal and Net Revenue Retention across a portfolio of high-value members. Drive organic growth through expanded engagement, cross-sell and upsell opportunities, and executive referrals, with a clear point of view on commercial prioritization and account potential.
  • Oversee Strategic Account Servicing - Serve as the primary strategic owner for each account, developing tailored servicing strategies that align NationSwell’s offerings to members’ evolving business, impact, and leadership priorities.
  • Coach and Mentor Member Success partners - Coach and mentor Member Success partners, modeling best-in-class enterprise servicing behaviors, executive presence, and commercial discipline.
• Drive Best-in-Class Member Experience
  • Shape Responsive Programming - Partner closely with the Executive Team and cross-functional leaders to inform and refine programming, ensuring experiences are relevant, rigorous, and responsive to member priorities.
  • Facilitate Member Events – Confidently facilitate in-person and virtual convenings with senior leaders.
  • Build Community – Actively foster peer-to-peer connection and collaboration across the NationSwell community.

Qualifications

• 10+ years of experience in enterprise business development and/or account management, customer success, strategic partnerships, or consulting roles.
• Demonstrated ability to develop new partnerships and meet new business revenue targets.
• Experience developing go-to-market strategies for new segments or territories.
• Established network of senior-level leaders across corporate social impact/CSR, philanthropic, and social sector organizations.
• Proven ability to operate as a trusted advisor to C-suite and senior executives.
• Highly developed executive presence.
• Strong facilitation and convening skills.
• Experience building, refining, and/or executing servicing motions, tools, or playbooks.
• Confident and proven people management skills.
• Commercially minded and metrics-driven.
• Collaborative leadership style.
• High motor, entrepreneurial orientation.
• Facility with Salesforce or other CRM, preferred.
• Experience working with corporate social impact/CSR, philanthropic, or mission-driven organizations strongly preferred.

Benefits

• Health, dental, and vision insurance.
• HSA, FSA, and free memberships to OneMedical, Peloton App One, and Talkspace.
• Flexible paid time off and adaptable schedules.
• Paid time off for employees to volunteer for causes that matter to them.
• Dependent Care FSAs and 16 weeks paid parental leave.
• 401k account with a portion of each contribution matched.

How to Apply

To be considered for this opportunity, please submit your resume and a cover letter clearly articulating your relevant experience and interest in the role. Applications will be reviewed on a rolling basis.

Candidates can be based anywhere in the United States. There is an expectation that this person will travel 1-3x per quarter.