[Hiring] Client Engagement Manager @Mirantis

Role Description

We're looking for a Client Engagement Manager to join our remote team (Mirantis Customer Success Team). You'll be working closely with our clients and ensuring they get the most impact out of their solutions with us. These solutions include:

• Mirantis Container Cloud
• Mirantis Kubernetes Engine
• Mirantis Secure Registry
• Mirantis Container Runtime

You’ll be the client’s key contact, handling important conversations, keeping billing, admin, and contracts on track, and stepping in with a calm head if the unexpected happens. A big part of your role is communicating and keeping people aligned both internally and externally. Responsibilities include:

• Running client meetings and syncs
• Showing clients how their setup is performing with real numbers
• Flagging potential concerns based on data insights
• Acting as the central link between tech, product, and finance teams

Mirantis’ Customer Success team’s goal is to delight millions of developers and system administrators who rely on the Mirantis Container platform to build, share, and run their distributed applications all over the world. Our customer base spans from individuals to SMBs to large global enterprises.

Working Location: This is a fully remote position, however we do require you to be based in an Americas Time Zone (UTC - 4 to UTC - 7).

Qualifications

• Experience as a Project Manager or Account Manager managing enterprise clients within a cloud hosting environment.
• A general understanding of cloud hosting concepts and infrastructure, and experience working closely with technical teams.
• An empathetic and collaborative nature, which allows you to bring stakeholders together under common goals.
• An ability to create your own structure - building meeting agendas, briefing cross-functional teams before meetings, tracking deliverable deadlines across Jira/ticketing tools, and methodically tracking and addressing items.
• Effective and clear communication skills, able to engage technical and non-technical stakeholders equally.
• Comfort and professional fluency in the English language.

Requirements

• Undertake occasional domestic and international travel to meet with clients, strengthen customer relationships, and collaborate with internal teams as required.

Benefits

• The autonomy to manage your time and space through flexible working hours and fully remote working.
• Frequent exposure to novel challenges and technologies, directly impacting the narrative and direction of open-source and AI innovation.
• A collaborative and open team environment to work within, support, and learn from.
• Support for your development and growth, through growth plans, training, conferences, working groups, hackathons, and more.
• A competitive compensation package, alongside a benefits plan that supports peace of mind and security (401(k), Healthcare, Dental, Vision, disability benefits etc.).