[Hiring] Vice President, Client Strategy & Performance @R1 RCM

Role Description

We are seeking an accomplished Vice President, Strategic Customer Partnerships to lead complex enterprise customer relationships and drive measurable performance, operational improvement, and transformation.

• Lead and develop Customer Partner leaders responsible for strategic customer relationships and performance.
• Serve as a trusted advisor to senior executives, providing clear visibility into RCM performance, opportunities, priorities, and strategic initiatives.
• Translate complex operational and performance analytics into compelling executive-level narratives and actionable recommendations.
• Partner across service delivery, operations, and functional teams to align priorities and drive measurable improvement.
• Leverage RCM expertise and industry best practices to guide customer strategy, optimize performance, and advance transformation.
• Lead change through influence, building alignment across complex, matrixed stakeholder groups.
• Advance customer experience and relationship health, including efforts supporting KLAS and NPS performance.
• Develop and strengthen the Customer Partner organization through coaching, accountability, and talent development.

Qualifications

• Bachelor’s degree or equivalent relevant professional experience.
• 12+ years of progressive experience, including at least 8 years in leadership or management.
• Deep knowledge of healthcare Revenue Cycle Management (RCM) and demonstrated experience driving performance improvement in complex healthcare environments.
• Demonstrated success managing complex, executive-level customer or client relationships.
• Strong analytical capabilities with experience translating RCM and operational data into strategic business recommendations.
• Exceptional executive communication, presentation, and storytelling skills.
• Experience leading cross-functional performance improvement, transformation, or change initiatives.
• Proven ability to lead and influence across a matrixed organization.

Requirements

• The successful candidate will be equally comfortable understanding revenue cycle performance, interpreting complex analytics, identifying the story behind the numbers, and translating those insights into an executive strategy that drives action.

Benefits

• Base pay range is $211,268.66 - $264,085.82 per year.
• Eligible to participate in our annual bonus plan at a target of 30.00%.
• Opportunity to constantly learn, collaborate across groups, and explore new paths for your career.
• Competitive benefits package.