[Hiring] Manager, EB Client Management @The Standard

Role Description

In this role you will be responsible for managing and supporting business growth, profitability and retention through development of customer service strategies, and staff execution of the strategies, within the field Employee Benefits Sales and Service Office to develop flexible and expert employees. You will get to work with the Director of Field Service to coordinate a service strategy for your assigned office(s) that align with the overall service vision of the sales organizations. You will partner with the Employee Benefits Sales Manager in meeting office goals to ensure long-term profitability and growth of the office block of business consistent with the goals of the division.

• Develop and implement a business plan for assigned offices that encompasses a strategic focus to maintain profitability, persistency and growth objectives.
• Lead and motivate the staff to ensure appropriate focus on the customer is achieved throughout the customer life cycle.
• Provide leadership and counseling to the staff to manage their block of customers towards successful renewals, salable due to consistent service delivery.
• Review, negotiate and resolve complex service issues escalated by staff and other internal and external customers.
• Attend finalist presentations or other customer facing meetings and regularly accompany Account Managers on broker and/or customer visits.

Qualifications

• Bachelor’s degree in Business or related field.
• 3 to 5 years experience in supervision, preferably in the Employee Benefits field, or the equivalent combination of education and/or relevant experience.
• Life and Disability insurance license for all states within the office’s assigned territory and the state of New York.
• Personal automobile is available for business use with adequate insurance and a safe driving record.

Requirements

• Leadership: Coach, guide, and inspire your team through challenging times and guide individuals through their career progressions, all while keeping your team aligned and working toward shared goals.
• Winning together: Work as a collaborative member of your team, focused on building strong industry relationships.
• Driving success: Develop and execute a strong business plan, constantly pursuing exceptional results that take us to the “next level.”

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions.
• An annual incentive bonus plan.
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure.
• A supportive, responsive management approach and opportunities for career growth and advancement.
• Paid parental leave and adoption/surrogacy assistance.
• An employee giving program that double matches your donations to eligible nonprofits and schools.