[Hiring] Vendor Consultant - German, Fresh Vendor Consultant Program @Amazon

Role Description

Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon. The Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors.

• Interface internally with leaders from RBS, Retail, and Vendor Services teams.
• Engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com.
• Conceive, create, and analyze a wide range of data to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon.
• Look into strategic and operational aspects of their business with Amazon.
• Conduct root cause analysis of issues and opportunities affecting the vendor’s business.
• Focus on the strategic and operational aspects of managing customer relationships with vendors.

Qualifications

• Excellent written and verbal communication skills in English and German.
• 2+ years of interacting with customers/stakeholders experience.
• Experience using data to influence business decisions.
• Knowledge of SQL and Advanced Excel (Array and Statistical formulas).
• Fluency in German (speak, write, and read).
• Experience managing projects and working independently.
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent.
• Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment.
• Knowledge of one or more industry analytics visualization tools like Excel, Tableau, AWS QuickSight, MicroStrategy, or PowerBI, and statistical methods like t-test or Chi-squared.
• Experience in creating process improvement procedures.
• Knowledge of tools such as Sharepoint, SIM-ticketing, and project management tools as well as experience using scripts.

Requirements

• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.
• Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor’s needs at Amazon.
• Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
• Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.
• Conduct deep analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience.
• Provide thought leadership around planning, roadmaps, and execution.
• Establish long-term partnerships with key vendor partners for the group of vendors handled.
• Support the launches of new programs and features.
• Conduct regular WBR, MBRs with the vendors to highlight business metric performance and build action plans.
• Metric influencing: ability to understand a metric and create realistic forecasts, take calculated risks, and react quickly with new action plans.

Benefits

• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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