[Hiring] Training Provider Relationship Manager @CITB

Role Description

We have a fantastic opportunity to be part of the CITB Customer Engagement Team as a Training Provider Relationship Manager, where you will be engaging with training providers on behalf of CITB. This role involves supporting the growth and engagement of the Training Provider Network, but it is not a sales or new business development role. We are looking for an experienced relationship manager who can:

• Build trusted partnerships.
• Manage and develop existing provider relationships.
• Understand provider challenges.
• Work collaboratively to improve outcomes across the construction training sector.

You will build and maintain positive relationships with providers who deliver construction training, while also supporting their business development needs. A good understanding of the construction skills landscape, alongside experience within construction training, would be highly beneficial in this role.

We are looking for someone who is comfortable travelling extensively across Great Britain to meet and build rapport with our customers, and a keen collaborator who can ensure clear communication channels with colleagues across the business.

Responsibilities

What you’ll be doing:

• Lead responsibility for relationships with a caseload of providers.
• Grow the network through business development activities, promoting opportunities to eligible training providers and supporting them through sign up/other contracting processes.
• Conduct regular review meetings which consider provider performance from a range of perspectives.
• Maintain links and engagement with key teams including Employer Networks, New Entrant Support Teams (NEST), Quality and Standards, and Products.
• Advocate on behalf of providers, giving feedback and insight to relevant internal stakeholders on the operation of the network and potential improvements.
• Maintain broad, up to date knowledge and understanding of the full CITB offer and the construction sector.
• Represent CITB at meetings, large scale events with providers, employers and stakeholders and on social media channels.
• Communicate and present the full breadth of the CITB offer, and insights/forecasting, adapting, and developing new presentations and materials depending on the needs of the audience.
• Work with colleagues across the business to respond to complex provider queries or informal complaints.
• Maintain accurate records of customer engagement using CRM and provide written narrative and analysis for internal and external audiences.
• Represent the engagement team on internal projects or relationship management meetings as required.
• In the devolved nations, provide nation specific training provision insight to aid with skills policy influencing, where applicable and as requested.

Qualifications

• Proven relationship management skills.
• Proven experience of delivering business development outcomes.
• Proven ability to plan and manage own workload to deliver against a range of priorities.
• Experience of delivering a high-quality customer service.
• Demonstrable well-developed communication and interpersonal skills.
• Demonstrable ability to assimilate complex information and maintain a broad base of sectoral knowledge.
• Proven ability to deliver outcomes through collaborative working.
• Good knowledge of the construction training and skills landscape.
• Good knowledge of the range of construction training providers and provision.
• Educated to A-Level standard or equivalent qualification level or demonstrable practical experience.

Requirements

• Knowledge and experience working in or with the construction industry.
• Knowledge of training and upskilling routes into construction.
• A working knowledge of CITB products and their applicability to the training provider audience.
• For posts based in Wales – the ability to speak and work through the medium of Welsh is desirable.

Benefits

• 25 days holiday + bank holidays.
• 3 additional days Christmas shutdown.
• Generous pension scheme (up to 9% employer contribution).
• Life assurance (4x salary).
• 2 paid volunteering days per year.
• Professional development & funded training qualifications.
• Employee Assistance Programme.
• Be part of a respected organisation shaping the future of UK construction.

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.

Company Description

CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to build a workforce that reflects Britain’s diverse population and people from under-represented groups are encouraged to apply for vacancies.

Our main objective is to create a culture that helps all of our customers strive towards a workforce that is reflective of today’s society.