[Hiring] Technical Account Manager @Aisle

Role Description

You will be our first post-sales hire. Today, onboarding, integration, adoption, escalation, and renewal all happen ad hoc - split between sales and engineering. You are being hired to do two jobs at once:

• Be the technical owner of our enterprise accounts
• Build the post-sales function those accounts are served by

Qualifications

• 5+ years in technical account management, customer success engineering, solutions architecture, professional services, or post-sales consulting with large enterprise customers, not SMB or mid-market.
• Demonstrable ownership of complex technical implementations in enterprise environments: long onboarding, multiple stakeholders, security and change-management review, integration with systems you do not control.
• Genuinely hands-on technical depth: cloud platforms (AWS/Azure/GCP), CI/CD and developer toolchains, APIs, containers/Kubernetes, identity and access basics, log and issue diagnosis.
• Track record of building process where none existed — playbooks, runbooks, review cadences.
• Credible in front of senior stakeholders up to CISO level, and able to run a business review that a customer executive finds worth their hour.
• Fluent with AI tools in daily work and quick to adopt new ones; you will be asked to demonstrate this.
• High agency and comfort with ambiguity.

Requirements

• Strongly preferred:
• Cybersecurity experience - AppSec, vulnerability management, cloud security, or adjacent fields.
• Experience as a first or early post-sales hire at a startup, pre- or early post-Series A.
• Exposure to enterprise security review, procurement, SOC 2 / ISO evidence handling, and data-processing questions.