[Hiring] Technical Account Manager @Cyera

Role Description

We’re looking for a Senior Technical Account Manager to be the trusted technical voice for our customers. This isn’t just about support - it’s about partnership. You’ll be the bridge between us and our customers’ technical teams, helping them implement, adopt, and get long-term value from our platform.

You’ll collaborate closely with Engineering, Product, and Sales to guide onboarding, resolve technical challenges, and provide strategic direction tailored to each customer's identity and security needs. You’ll work with some of the world’s most forward-thinking security teams - helping them protect their machine identities and scale securely.

This is a high-impact, customer-facing role where you'll drive product adoption, ensure long-term success, and play a key role in making Cyera's identity solution the go-to platform for NHI security.

Responsibilities

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
• Lead the technical onboarding process for new customers, working closely with internal teams to ensure a smooth and positive experience.
• Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement.
• Renew and grow business by monitoring customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling.
• Shape future development by working closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products.
• Proactively identify and resolve any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
• Utilize self-paced training resources to support customer education and promote knowledge growth throughout their journey.
• Manage the customer life cycle experience from onboarding onward, leading customer engagements including strategy sessions, architecture deep dives, training, and formal QBR meetings to provide ongoing customer value.
• Maintain a high level of customer satisfaction by collecting and structuring client feedback, tracking key health and usage indicators, and working closely with internal teams to prioritize requests.
• Identify, develop, and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer goals.

Qualifications

• 5+ years of proven experience in customer-facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer).
• “Ninja mindset” - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Extensive experience providing Cyber/Identity solutions to big enterprise customers.
• Experience interfacing with technical end customers, such as IT practitioners, Developers, DevOps, Identity & Security Teams.
• Experience with increasing customer satisfaction, adoption rates, and retention.
• Experience building and operating in an early-stage company – highly preferred.
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to details.
• Self-motivated, detail-oriented with strong communication and interpersonal skills.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
• Excellent collaborator, with the ability to engage across multiple teams to drive an outcome.
• Great ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.

Benefits

• Ability to work remotely, with office setup reimbursement.
• Unlimited PTO.
• Paid holidays and sick time.
• Health, vision, and dental insurance.
• Life, short and long-term disability insurance.