[Hiring] Technical Account Manager @Inolex Group

Role Description

We are seeking a proactive, relationship-driven Technical Account Manager to strengthen partnerships and deliver exceptional value through technical and commercial expertise. This role focuses on managing and growing a portfolio of key accounts within the Northeast U.S., securing new opportunities with target accounts, and supporting customer innovation initiatives. The ideal candidate combines strong technical knowledge with commercial acumen and thrives in a collaborative, fast-paced environment.

You will work closely with cross-functional teams including Marketing, R&D, Sustainability, and Supply Chain based at our Philadelphia headquarters and Charlotte manufacturing facility to deliver tailored ingredient solutions that meet evolving market needs. This is a remote position based in the Northeast U.S. region.

• Manage and grow a portfolio of regional key accounts, ensuring alignment with Inolex’s strategic priorities.
• Build and maintain trusted relationships with decision makers, influencers, and technical teams at customer organizations.
• Develop and execute account plans that balance short-term wins with long-term growth opportunities.
• Identify opportunities within existing accounts to expand share of wallet.
• Develop proposals and negotiate contracts aligned with company objectives and client needs.
• Provide technical expertise on formulations, applications, and regulatory compliance; troubleshoot challenges as needed with internal teams.
• Lead joint development projects and support customer innovation initiatives.
• Conduct technical presentations, workshops, and training sessions for customers.
• Monitor market trends and customer insights to inform product development and innovation.
• Represent Inolex at industry events, tradeshows, and technical seminars.
• Maintain accurate CRM records, forecasts, budgets, and reporting.
• Support special projects and additional business needs as required.

Qualifications

• Strong communication and relationship-building skills.
• Ability to translate technical concepts into clear, actionable solutions.
• Organized and detail-oriented with excellent time management skills.
• Analytical thinking to interpret data and identify growth opportunities.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to work independently and collaboratively across functions.
• Problem-solving mindset with a proactive approach.
• Keen ability to recognize critical details and act on insights.

Requirements

• Bachelor's degree in Chemistry, Biochemistry, Chemical Engineering, or related technical field.
• Minimum 5 years key account management experience in the Northeast with at least 10 years in the personal care industry.
• Solid understanding of personal care ingredients, formulation, and market dynamics.
• Prior formulation experience or ability to troubleshoot is a strong plus.
• Active in relevant industry associations.
• Passion for joining an innovative, sustainable ingredient manufacturer!

Physical Requirements

• Ability to work remotely and travel to customers and on-site company meetings.
• This role will be subject to approximately 25% overnight travel.