[Hiring] Technical Account Manager @Nivoda

Role Description

You're the technical owner for a territory's worth of SaaS customers. A feed that's healthy and well-integrated compounds into a customer who trusts the platform and expands their catalogue; a feed left to rot quietly becomes a churn risk nobody saw coming. Your job is to make sure it's the former, everywhere in your territory — from first integration through years of live trading.

What will you be doing?

• Lead technical onboarding and feed integration setup for new SaaS (Feeds/Shopify) customers in your territory.
• Monitor feed health and integration performance, and troubleshoot issues before they affect customer trading.
• Partner with Product Marketing and sales to identify and unlock feed/SaaS expansion opportunities within existing accounts.
• Be the technical escalation point between the customer, Nivoda's product/engineering teams, and Account Management.
• Document integration patterns and feed configuration options; feed structured product feedback upstream.
• Track integration health and adoption metrics across your book of SaaS accounts.

Qualifications

• Experience in technical account management, solutions engineering, or account management— ideally in e-commerce or SaaS.
• Comfortable reading feed specs, debugging integration issues, and working directly with customer technical teams.
• A clear communicator who can translate technical detail for both engineering and commercial audiences.
• Organised across a multi-account territory with varying integration complexity.
• Native or professional proficiency in English.

Benefits

• Flexible working hours and a vibrant company culture.
• Remote work.
• Plenty of opportunities for growth and learning.
• Unlimited holiday allowance.
• Chance to join and contribute to a company during its exponential expansion phase.

Equal Opportunity

Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly.