[Hiring] Technical Account Manager @Adjust

Role Description

As an Associate Technical Account Manager, you will be part of the APAC TAM team based in Vietnam, and work closely with several teams such as Sales and Integration, in addition to all other departments within Adjust. You are in charge of delivering exceptional customer experience, which plays a major part in your goal of retaining clients and ensuring their satisfaction with the Adjust product.

• Technical contact for your clients within Adjust
• Support your clients on how to best use the Adjust product and help them resolve any technical challenges
• Provide daily support and have check-in calls with your client base
• Work with a global Support team

Qualifications

• 1-3+ years of experience in a client-facing role (internships or academic projects welcome)
• A degree in a STEM field (Science, Technology, Engineering, and Mathematics) is preferred
• Excellent communication skills in English
• A grasp on basic data analysis techniques
• Proficiency in Excel, and command-line tools like Grep and SQL is a plus
• An ability to break down complex topics in simple terms to ensure client understanding
• Strong attention to detail
• Prior experience or familiarity with the AdTech industry, including digital advertising technologies and platforms, is a strong plus
• Willingness to travel (when relevant again)

Company Description

Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust’s powerful measurement and analytics solutions provide visibility, insights, and essential tools that drive better results.