[Hiring] Team Lead Operations Account Management @CPSI

Role Description

The Team Lead - Acute Billing Operations is responsible for day‑to‑day operational performance and execution for assigned clients, serving as the primary operations liaison between client facilities and internal delivery teams. This role focuses on tactical revenue cycle outcomes, ensuring accurate reporting, effective communication, and consistent execution across full-cycle claims processing (billing, follow‑up, collections, denials, and claim resolution workflows). This position is accountable for operational monitoring and client relationship management.

• Translates client needs into clear operational priorities.
• Monitors key performance indicators.
• Identifies risks and trends.
• Supports timely issue resolution to protect cash, A/R performance, and client satisfaction.
• Provides operational mentorship to staff by reinforcing daily best practices.
• Supports training and performance efforts.
• Helps remove execution barriers.
• Success is measured by client retention, escalation volume, and core revenue cycle performance indicators.

Qualifications

• Experience leading/managing a team of 5-10 direct reports (Claims Billers).
• 5+ years of experience in acute hospital revenue cycle functions with strong exposure to full-cycle billing and follow-up/collections and claim resolution.
• Working knowledge of insurance regulations, reimbursement practices, procedure and diagnosis coding, and automated billing workflows.
• Strong client-facing communication skills (written and verbal).
• Excellent critical thinking, organizational, and time-management skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Bachelor’s degree or equivalent combination of education and relevant experience.

Requirements

• Demonstrated ability to work issues to resolution, including complex account research, root cause identification, and corrective actions.
• Strong attention to detail, accuracy, and follow-through.

Benefits

• Client retention and stability.
• Reduction in client escalations.
• Cash performance vs. goal.
• A/R days and denial trends.

Management Expectations / Additional Duties

• Proactively recruit, screen, and select candidates for current and future resource requirements.
• Effectively orient new hires to ensure a positive and productive employee engagement experience.
• Ensure structure and hiring plans (within budget) are appropriate for performance and productivity levels required.
• Utilize the company’s performance management program to align individual performance to overall performance objectives.
• Provide ongoing performance feedback and identify non-performance issues.
• Ensure each employee has a yearly performance review.
• Keep job descriptions current for each position.
• Mentor, guide, and coach direct reports.
• Administer all internal policies and procedures in accordance with corporate guidelines.
• Comply with all employment laws and regulations.