[Hiring] Team Lead Operations Account Management @IKS Health Career

Role Description

The Team Lead, Operations Account Management is responsible for day-to-day operational performance and execution for assigned clients, serving as the primary operations liaison between client facilities and internal delivery teams. This role focuses on tactical revenue cycle outcomes, ensuring accurate reporting, effective communication, and consistent execution across billing, follow-up, collections, denials, and claim resolution workflows.

This position is accountable for operational monitoring and client relationship management. The Team Lead translates client needs into clear operational priorities, monitors key performance indicators, identifies risks and trends, and supports timely issue resolution to protect cash, A/R performance, and client satisfaction.

The role also provides operational mentorship to staff by reinforcing daily best practices, supporting training and performance efforts, and helping remove execution barriers. Success is measured by client retention, escalation volume, and core revenue cycle performance indicators.

These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required. Goals and objectives are subject to change. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 5+ years of experience in hospital revenue cycle functions with strong exposure to billing and follow-up/collections and claim resolution.
• Working knowledge of insurance regulations, reimbursement practices, procedure and diagnosis coding, and automated billing workflows.
• Strong client-facing communication skills (written and verbal).
• Excellent critical thinking, organizational, and time-management skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word).

Requirements

• Demonstrated ability to work issues to resolution, including complex account research, root cause identification, and corrective actions.
• 2+ years Medicare hospital billing experience and/or demonstrated expertise with government payers (Medicare/Medicaid).
• Experience supporting hospital billing platforms and/or EHR/RCM systems (e.g., Thrive, Epic, Cerner, or comparable tools).
• Advanced revenue cycle analytics capability (e.g., trending denials/underpayments, operational KPI reporting, dashboard interpretation).
• Prior experience in a role requiring client management, escalations, service recovery, and cross-functional coordination.
• Exposure to invoicing processes, contract compliance validation, and operational performance governance.

Benefits

• The base salary range for this position is $70K - $80K annually with a 3% annual bonus.
• Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc.