[Hiring] Team Lead Operations Account Management @CPSI

Role Description

The Team Lead, Operations Account Management is responsible for day-to-day operational performance and execution for assigned clients, serving as the primary operations liaison between client facilities and internal delivery teams. This role focuses on tactical revenue cycle outcomes, ensuring accurate reporting, effective communication, and consistent execution across billing, follow-up, collections, denials, and claim resolution workflows.

This position is accountable for operational monitoring and client relationship management. The Team Lead translates client needs into clear operational priorities, monitors key performance indicators, identifies risks and trends, and supports timely issue resolution to protect cash, A/R performance, and client satisfaction.

The role also provides operational mentorship to staff by reinforcing daily best practices, supporting training and performance efforts, and helping remove execution barriers. Success is measured by client retention, escalation volume, and core revenue cycle performance indicators.

These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required. Goals and objectives are subject to change.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 5+ years of experience in hospital revenue cycle functions with strong exposure to billing and follow-up/collections and claim resolution.
• Working knowledge of insurance regulations, reimbursement practices, procedure and diagnosis coding, and automated billing workflows.
• Strong client-facing communication skills (written and verbal).
• Excellent critical thinking, organizational, and time-management skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word).

Requirements

• Monitor daily operational performance, battle cards, action plans, and key KPIs for assigned clients.
• Act as the primary operational point of contact between clients and internal delivery teams.
• Translate client needs, issues, and requests into actionable operational priorities.
• Identify operational risks, analyze performance trends, and support issue resolution.
• Ensure accurate reporting, clear status updates, and effective issue communication.
• Lead operational work for domestic-only clients as needed.
• Review statistical reports and dashboards to identify operational trends.
• Lead tactical efforts to maximize operational efficiency and optimize reimbursement.
• Ensure client inquiries are addressed promptly and proactively escalate risks.
• Partner with internal teams to drive resolution and maintain a consistent client experience.
• Understand contract terms and ensure operational billing remains within negotiated requirements.
• Maintain current knowledge of hospital billing systems and applicable regulations.
• Ensure accuracy of customer invoices and support monthly invoicing processes.
• Perform all functions in alignment with management expectations and complete other duties as assigned.

Benefits

• Client retention and stability.
• Reduction in client escalations.
• Cash performance vs. goal.
• A/R days and denial trends.

Company Description

Manager