[Hiring] Strategy & Operations Manager @DoorDash USA

Role Description

For this role the Manager would be the person who builds the Account Management function — not just covering a book of partners, but designing how DoorDash sources, onboards, and manages LCSP entrepreneurs as volume grows. In the near term that includes overseeing entrepreneur onboarding and recruitment of business partners. In the longer-term the goal is to build those out as their own functions, with AM remaining the owner of the ongoing partner relationship.

• Stand up Account Management for LCSP: cadences, partner health, performance incentives, and the playbook for scaling.
• Own the strategy for onboarding partners — how we find, launch, and ramp without the process breaking as we scale.
• Oversee onboarding and sales in the near term, with the mandate to build that function out over time.
• Be the primary DoorDash counterpart for LCSP entrepreneurs after launch.
• Partner with operators on performance, business health, and incentive outcomes.
• Use DoorDash ecosystem knowledge to unblock partners, pulling in S&O, product, support, and legal as needed.

You will report to the Senior Manager on our Local Commerce Service Provider (LCSP) team in our Dasher & Logistics organization.

You’re excited about this opportunity because you will…

• Be responsible for your own book of work as well as designing how it's managed.
• Build scalable solutions with our partners - we want to build with them and leverage their professional expertise and feedback.
• Be part of a flat structure and pave the way for LCSP expansion.
• Learn how the logistics business within DoorDash works from being in the weeds to the high-level objectives.

Qualifications

• You have 5+ years of experience in high-growth environments (tech, fintech, strategy & ops, consulting, or banking).
• You know how to manage Business Partners, their performance, and can turn their insights into ways we can improve.
• You can take a vague, undefined problem and structure it yourself — without waiting for a framework — and use data to decide what to do (comfortable with SQL/Excel).
• You are curious and entrepreneurial, and you channel that drive into smart bets and clear priorities in zero-to-one environments.
• You can flex between high-level strategy and ground-level execution, and you take true ownership of outcomes — you make the calls and are accountable for how they turn out, not just for supporting the work.

Requirements

We expect this position to be filled by 11-14-2026.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits.
• Commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws.
• Medical, dental, and vision benefits.
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance.
• Mental health program.

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked and paid sick time accrued at 1 hour for every 30 hours worked.

The national base pay range for this position within the United States, including Illinois and Colorado: $136,000 — $200,000 USD.