[Hiring] Strategic Account Manager @Pragma

Role Description

This is a commercial role for someone who knows games and can sell custom solutions to studios and publishers. You'll learn FirstLook inside out, run the demos yourself, build the proposals, and help close and grow our biggest accounts.

As a Strategic Account Manager, you'll work with our largest and most strategic studio and publisher partners across North America and Europe. This is a hybrid role:

• Half of it is pre-sale: partnering with our sales team on in-depth demos, discovery, proposals, and custom solutions for strategic deals.
• The other half is post-sale: owning a portfolio of enterprise accounts, ensuring they get real value from FirstLook, and growing those relationships through new licenses, add-ons, and campaigns.

Our enterprise customers rarely buy something off the shelf. They run white label playtests, managed creator programs, paid player acquisition campaigns, and custom setups. You'll be the person who figures out what a studio actually needs, designs a solution that fits, helps close it, and then makes sure it delivers. This is a high-ownership role on a small team, with a direct line to leadership and product.

This isn't an engineering role. Some technical comfort helps, but the core of the job is relationships, demos, proposals, and closing.

Qualifications

• 6+ years in account management, solutions engineering, partnerships, or business development, ideally at a platform or SaaS company serving game studios or publishers.
• Track record of managing large, complex accounts and growing them commercially.
• Experience designing and selling custom or consultative solutions, not just standard packages.
• Experience owning commercial conversations, including proposals, pricing, renewals, and expansion.

Requirements

• You can learn software deeply and demo it confidently. You don't need an engineering background.
• Equally comfortable in a technical deep dive with a studio's engineering team and in a commercial conversation with their head of marketing or publishing.
• Organized and self-directed: you can juggle several strategic accounts and live deals at once without dropping either.
• Excellent written and verbal communication in English.

Nice to Have

• Existing relationships with game studios and publishers in North America or Europe.
• Background in player acquisition, playtesting, creator or influencer programs, community platforms, payments, or e-commerce for games.
• Experience at a games platform or marketplace working directly with publisher partners.
• Additional European or Asian language skills.

Location & Logistics

• Full time, remote, based in Europe or North America or Canada.
• Coverage of strategic accounts across North America and Europe, with support for APAC accounts during overlapping hours.
• Willing to work across time zones and travel to industry events and customer sites.
• Competitive compensation, including variable compensation tied to account growth. Benefits vary by country and employment arrangement.