[Hiring] Strategic Account Manager @GardaWorld

Role Description

Are you a strategic leader with a passion for security operations and client success? GardaWorld is seeking a driven and experienced Strategic Account Manager to oversee high-impact accounts, spearhead security initiatives, and foster lasting partnerships. This is more than just a job—it's an opportunity to lead complex projects, shape security strategies, and influence operational excellence across a diverse portfolio. With 24/7 on-call responsibility, you’ll be at the heart of our mission to deliver unmatched client service, ensure contractual compliance, and guide teams through challenges with confidence.

Responsibilities

• Availability for on-call duty 24/7 to address any client or team issues and emergencies, along with arranging alternate support during any absences.
• Responsible for the maintenance and update of all business databases, such as CRM and ERP systems.
• Guarantees consistent operations across the portfolio through routine communications with key client contacts and local GardaWorld Branch Teams.
• Conducts periodic reviews of MSA compliance at both branch and site levels as necessary.
• Establishes and nurtures strategic relationships for the development of principal accounts, client contacts, and partnerships with local GardaWorld Branch Teams.
• Formulates, executes, and assesses comprehensive security and crisis management strategies.
• Vigilantly oversees client billing processes, including DSO assessments and follow-ups on overdue payments.
• Maintains current Client Summary Forms (CSF) and Account Summary Forms (ASF) on record.
• Seeks out enhancements to the client’s security program to fortify a lasting, positive relationship.
• Comprehends, fulfills, and upholds the contracted KPIs for the account client.
• Skillfully navigates customers through intricate integration projects, contracts, RFPs, and the onboarding sequence.
• Takes charge of data analysis and the preparation of internal reports for client management.
• Provides precise and prompt pricing estimates in collaboration with the local branch and executive sponsor.
• Prepares and delivers comprehensive client-focused presentations, including KPI/Truth Report Presentations, Action Plans, and Customer presentations.
• Other duties as directed by leadership.

Qualifications

• Authorized to work in the United States
• Able to pass an extensive screening process
• 5+ years of successful experience in security operations management.

Skills and Competencies

• Proven leadership and team management abilities
• Strong analytical, organizational, and decision-making skills
• Excellent written and verbal communication across all levels
• Highly detail-oriented and deadline-driven
• Self-motivated, adaptable, and able to thrive in a fast-paced environment
• Proficient in Microsoft Office and CRM systems (e.g., Microsoft Dynamics)
• Strong grammar, spelling, and documentation skills
• Positive attitude with strong ethics and alignment to company values
• Ability to build effective relationships with colleagues, clients, and vendors
• Comfortable working under pressure and managing multiple priorities

Benefits

• Competitive Salary: $90,000 - $100,000 annually, plus bonus potential
• Work Site Location: Remote/home-based. Candidates must reside in California and be willing to travel up to 30% as business needs require.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld
• Travel: This role will necessitate travel to different regions, potentially involving overnight stays. It may also require regular visits between various work locations.