[Hiring] Strategic Account Manager @Transportation Insight

Role Description

The Strategic Account Manager (SAM) leads the Client Experience and Delivery of Service between Transportation Insight and their assigned clients. Serving as the Internal Voice of the Customer, the SAM acts as the driving force to ensure the clients' business needs are met within the terms and conditions of the commercial agreement, with the ultimate outcome being client retention.

• Manage and maintain the financial results of the client P&L.
• Pioneer communication throughout the organization, including introduction and collaboration with cross-functional business partners to achieve targeted strategic objectives and milestones.
• Manage client relationship strategy across assigned book of business to drive internal and external communication that advances a three wide, three deep rich relationship.
• Identify opportunities for upsell business not included in the current scope of the client(s) commercial agreement and lead internal strategy on positioning with the client.
• Identify freight and supply chain optimization opportunities (e.g., consolidation, mode optimization, network redesign, continuous improvement opportunities, M&A support).
• Act as the Subject Matter Expert on the suite of TI service offerings, leveraging industry expertise and supply chain experience.
• Collaborate with a team of tactically focused support staff, including leading and coaching.

Qualifications

• Bachelor’s Degree in Business Administration or similar field.
• 5 years of large client experience.
• 5 years minimum experience with the Transportation Industry.
• Up to 40% domestic travel (client site visits).
• Proven experience building client relationships.
• Ability to partner with and communicate effectively at all levels of the client – including VP/C-suite.
• Ability to effectively plan and possess strong analytical skills.
• Excellent written, oral and presentation skills.
• Eagerly accept new challenges.
• Self-managed and motivated.

Requirements

• Own the published communications (reports, internal meetings, and business alignment meetings) to highlight progress in relation to defined goals of assigned clients.
• Provide strategic direction to assigned client services support staff that aligns their day-to-day priorities with the objectives and outcomes of the commercial agreement.
• Lead the delegation and successful completion of tactical responsibilities such as carrier vetting, remediation of day-to-day issues, invoicing, etc.
• Provide transportation rate support for domestic (US/Canada) bids.
• Assist with ad-hoc analysis including transit time analysis and mode comparison analysis.
• Provide recommendations to address coverage-deficient freight lanes.
• Provide trending and root cause analysis to develop recommendations for continuous improvement regarding cost and efficiency.

Benefits

• Competitive compensation package plus eligibility for associate bonus plan.
• Paid and floating holidays.
• Paid health days.
• Paid time off (PTO).
• Paid parental leave.
• Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching.
• Basic and Supplemental Life Insurance.
• Short-term and Long-term Disability.
• Mental health aid through our Employee Assistance Program (EAP).
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• All employees are eligible for our Referral Program.