[Hiring] Strategic Account Manager @Growth99

Role Description

The Strategic Account Manager is the primary relationship owner and strategic advisor for a portfolio of Growth99’s largest and most important clients. This role is responsible for helping clients achieve measurable business outcomes by translating their goals into clear growth strategies, coordinating execution across Growth99’s delivery teams, and ensuring clients understand the value and impact of their partnership with Growth99.

The Strategic Account Manager serves as the strategic owner for each assigned account. While specialized delivery teams remain responsible for channel-level execution, the Strategic Account Manager owns the overall client relationship, account strategy, communication cadence, performance narrative, retention, and expansion plan.

Primary Responsibilities

• Strategic Account Leadership
  • Serve as the primary point of contact and trusted advisor for assigned Elite, Paid Media, VIP, and Strategic Partner accounts.
  • Develop a deep understanding of each client’s business model, growth objectives, target markets, service mix, competitive position, and operational constraints.
  • Create and maintain a customized account growth plan that connects the client’s business priorities to Growth99’s services, technology, and recommended initiatives.
  • Build productive relationships with business owners, executives, practice leaders, and other key client stakeholders.
• Growth Strategy and Performance Management
  • Evaluate performance across websites, paid media, SEO, content, email, lead engagement, reputation management, analytics, and other applicable services.
  • Deliver clear performance reporting, business insights, and recommendations tied to outcomes such as lead generation, conversion, bookings, patient acquisition, revenue growth, and return on marketing investment.
  • Identify performance gaps, emerging risks, and opportunities for improvement before they become client escalations.
• Cross-Functional Leadership
  • Coordinate with paid media, SEO, content, web, email, analytics, software, and other delivery teams to maintain alignment around the client’s strategy and priorities.
  • Clearly communicate client goals, decisions, deadlines, dependencies, and success criteria to internal teams.
  • Hold internal teams accountable for commitments while maintaining clear ownership boundaries between account management and delivery execution.
• Retention, Expansion, and Commercial Ownership
  • Own the retention strategy for assigned accounts and maintain a clear view of account health, satisfaction, risk, and renewal likelihood.
  • Develop and execute recovery plans for accounts showing signs of dissatisfaction, underperformance, or disengagement.
  • Partner with sales and delivery leaders to develop expansion recommendations that address genuine client needs.
  • Support renewal, pricing, scope, and contract discussions as appropriate.

Qualifications

• Five or more years of experience in strategic account management, client success, digital marketing, agency services, or a related client-facing role.
• Strong understanding of digital marketing, including paid media, SEO, websites, content, email, analytics, conversion, and lead management.
• Experience coordinating work across multiple specialized delivery teams.
• Strong written communication, meeting preparation, documentation, and follow-through.
• Experience serving healthcare, aesthetic, wellness, dental, or other location-based SMB clients is preferred.

Company Description

Growth99 is revolutionizing how aesthetic and wellness practices thrive in the digital age. As the leading integrated websites, services, and SaaS marketing platform built exclusively for aesthetic practices, wellness centers, and cosmetic dentistry, we eliminate the complexity of managing multiple tools and agencies.

Our team combines cutting-edge technology, artificial intelligence, and deep industry expertise to deliver predictable practice growth. As we enter our next phase of growth, we are transforming how digital marketing services are produced and delivered with a vision of combining world-class people with proprietary technology, AI, workflow automation, and intelligent systems to create a more scalable, consistent, and effective delivery model.

Success Metrics

• Gross and net revenue retention and expansion within the managed portfolio.
• Client satisfaction, engagement, and strength of executive relationships.
• Timeliness and effectiveness of risk identification and recovery planning.
• Cross-functional execution against agreed client priorities.
• Demonstrated improvements in performance metrics tied to client goals.
• Accuracy and quality of account documentation, forecasting, and follow-through.