[Hiring] Strategic Account Manager @FutureFit AI

Role Description

We are seeking a strategic, highly consultative leader to guide complex workforce SaaS technology implementations and help our customers translate ambitious workforce goals into effective, scalable solutions throughout the customer lifecycle.

• Serve as a trusted advisor to senior leaders across government, education, and industry.
• Lead customers through platform design and implementation.
• Help define strategy, map workflows and user journeys, make critical program and technology decisions, and successfully launch and scale platforms.
• Own ongoing account management through renewal and expansion.
• Act as a bridge between customers and Product and Engineering teams.
• Relay customer goals and operational needs internally.
• Communicate product capabilities in an accessible, audience-appropriate language externally.

Qualifications

• Significant experience in strategic customer success, management consulting, workforce development, education technology, government technology, implementation, or a related field.
• Strong project and program management skills.
• Demonstrated ability to advise and present to senior executives and other high-level stakeholders.
• Exceptional verbal and written communication skills.
• Strong problem-solving skills and comfort operating in ambiguous, evolving environments.
• A consultative approach to relationship building.
• Ability to quickly learn new policies, programs, technical concepts, and market dynamics.

Requirements

• Lead complex customer implementations.
• Develop implementation strategies, work plans, decision frameworks, timelines, and governance structures.
• Facilitate discovery sessions to understand customers’ goals, policies, programs, stakeholders, technology environments, and operational constraints.
• Lead discussions on current- and future-state workflows, user journeys, service-delivery models, and data flows.
• Identify risks, dependencies, and unresolved decisions, and proactively drive them toward resolution.
• Build trusted relationships with executive sponsors, program leaders, technical stakeholders, and frontline teams.
• Lead executive presentations, steering committee meetings, strategic planning sessions, and implementation workshops.
• Communicate complex information clearly and concisely.
• Help customers connect platform decisions to their broader workforce, economic-development, and organizational strategies.
• Navigate competing stakeholder priorities and build alignment across complex customer organizations and partners.
• Partner closely with Product, Engineering, Data, and Design to clarify customer needs.
• Provide customers with clear updates on integrations, data exchanges, configuration work, and other technical deliverables.
• Explain technical concepts to audiences with varying levels of technical expertise.
• Identify recurring customer needs and market trends that should inform the product roadmap.
• Develop a strong understanding of each customer’s workforce ecosystem, target populations, programs, partners, and policy environment.
• Stay informed about workforce policy, labor-market trends, funding developments, economic conditions, and other external factors.
• Deliver compelling platform demonstrations tailored to various audiences.
• Guide customers through launch planning, stakeholder enablement, adoption, and ongoing optimization.
• Establish clear measures of success and help customers connect platform activity to program and workforce outcomes.
• Identify opportunities to deepen customer impact, expand platform usage, and strengthen long-term partnerships.

Benefits

• Base salary range of USD $125,000 to $160,000 for candidates based in the United States.
• Remote work flexibility with a stipend for work-from-home office set-up.

Company Description

• Team: 30-50 across US and Canada (hubs in NYC and Toronto).
• Customers: Workforce development agencies and intermediaries, government agencies, employers.
• Industry: SaaS/AI technology.
• Funding: Bootstrapped 0-1, then raised funding led by JP Morgan.
• Structure: Growth, Customer Success, Product, Engineering, Data, People & Culture, Finance & Operations.